Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

May 7, 2017

Really easy to work with HTML template editor even for a noob like myself. Tones of free info from optimonk to help your onsite retargetting too. Great service

Pure Bondi
Australia
5 months using the app
May 17, 2018

The Exit Intent works! Took a few days to get set up, but once i was set, i began to see conversions right away! I just figured out the mobile exit intent options (wasn't that clear) so looking forward to seeing if this option is as successful as the desktop setting.

Shop Frederickbenjamin Com
United States
5 months using the app
July 4, 2022

Customer service is great. I needed help understanding the logistics of the scratch off gamification pop up. I was baffled, but Chris brought it all together for my understanding. Having great customer service means the world to me.

PheLin Good Fashions
United States
5 months using the app
OptiMonk replied July 12, 2022

Hey Phelicia! Wow, what a wonderful review! Thank you so much, I already contacted Chris to let him know that you were so happy with his assistance. We look forward to hearing from you in the future. Anna from OptiMonk

August 17, 2023

Really excellent app. I have been used this app almost 6 months. It's easy to make survey, there are so many templates for choosing, and the support team is also terrific!

nelkoprint
United States
5 months using the app
OptiMonk replied September 7, 2023

Hey there,

We greatly appreciate your kind words and are thrilled to hear that you've had an excellent experience with our app over the past six months! Your support means a lot to us.

We're delighted to know that you find our survey creation process easy and that the wide selection of templates has been helpful for you.

Thank you for your positive feedback about our support team as well.

If you ever have more feedback, suggestions, or questions in the future, please don't hesitate to reach out. We're here to help and continuously improve our services to meet your needs.

Kind regards,
OptiMonk Team

June 27, 2022

Really strong user interface and support team response rate. I've had excellent experience so far with the app

PROJECTISR US
United States
5 months using the app
OptiMonk replied June 29, 2022

Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk

October 17, 2018

Looks very good, hoping to see great results from this Optimonk app.

easy to set up, with good instructions.

This Years Gear
United Kingdom
5 months using the app
March 16, 2022

I added this app to try and improve my conversion rate. After clicking through a few pages I decided to give it a go. It is so easy!! After about 5 minutes I had a pop up box working. I contacted support for a little bit of help tweaking the pop up and Anna was more than happy to guide me with what I wanted. Highly recommended ... lets hope my offer works!!

Jo Ja Be Boutique
United Kingdom
5 months using the app
OptiMonk replied March 18, 2022

Hi Joanne,

You're so lovely!! <3

Thank you so much for mentioning my name in your review, it honestly means a lot to me! :)

I hope that OptiMonk will be beneficial to you in the long run as well. If you need any campaign advice or assistance in the future, don't hesitate to contact us again.

Our team will be more than happy to help :)

I wish you a great weekend,

Anna

November 29, 2022

Great app and great customer support. We moved the store to a new Shopify store and the team helped us to set all the things up.

Klever Shopping Store
Israel
5 months using the app
OptiMonk replied December 2, 2022

Hi there,

Thanks for taking the time to share your opinion about our support, I was very happy to assist you!

Please feel free to reach out to us if you need any further assistance.

Anna from OptiMonk Support

June 26, 2023

Emil was so helpful! We solved all problem, what I didn't know! I can only recommend them, Optimonk and Emil too!

Dogify
Slovakia
5 months using the app
OptiMonk replied June 27, 2023

Hey there,

Thank you for your feedback! We are glad to hear that we were able to assist you in solving your queries. It's great to know that you had a positive experience with Optimonk.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Kind regards,
Emil from OptiMonk

April 12, 2023

L'application est très utile et hyper personnalisable même en version gratuite. Je recommande à tous les détenteurs de sites!

JustFeed
France
5 months using the app
OptiMonk replied April 14, 2023

Salut,

Merci beaucoup d'avoir pris le temps de laisser un avis sur notre candidature. Nous sommes ravis d'apprendre que vous l'avez trouvé utile et que les options de personnalisation ont répondu à vos besoins, même dans la version gratuite. Votre recommandation signifie beaucoup pour nous et nous vous remercions de votre soutien.

N'hésitez pas à nous contacter si vous avez besoin d'aide.

Bien à vous,
Emil d'OptiMonk

------------------------------------------------------------

Hey there,

Thank you so much for taking the time to leave a review of our application. We're thrilled to hear that you found it useful and that the customization options met your needs, even in the free version. Your recommendation means a lot to us and we're grateful for your support.

Feel free to reach out to us if you need any help.

Kind regards,
Emil from OptiMonk