Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

June 16, 2021

I was surprised that the free plan had a lot of features that allow for more customization of your campaigns. Customer support is also very responsive.

Seed Grocer Ph
2 months using the app
OptiMonk replied June 16, 2021

Hello there,

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing OptiMonk. We look forward to helping you for many years to come! :)

Kind regards,
Brittany & OptiMonk Support Team

July 23, 2020

We used this app to increase our lead generation on sight, reduce customer churn by offering exit-intent retention campaigns and increase conversion on the site. The app is so simple to use, there are so many possibilities that we haven't even tapped into yet, and out account manager is incredibly supportive. You can design things from scratch to look exactly as you want, and the segmentation and integrations are all great. Would definitely recommend.

Your Super
United States
9 months using the app
OptiMonk replied July 28, 2020

Hi Hannah,

Wow, thank you for your kind words, we are blown away by this feedback.

It is so exciting to see the results that you have achieved with the help of OptiMonk. Supporting you is a great honor for us.

Wishing you all the best,
OptiMonk Team

May 31, 2022

Easy to use and understand app with wonderful customer service! Great for all kinds of creative pop ups.

The Cornrow
United Kingdom
About 24 hours using the app
OptiMonk replied May 31, 2022

Hi Lara! I was very happy to chat with you today and I hope that OptiMonk will be beneficial to you in the long run as well! I wish you a lot of success with your business. <3 Anna

May 31, 2017

Super easy integration. It grew our list and increased our conversion.

Www Boccai Com Au
Over 5 years using the app
February 5, 2021

The app itself has immense potential, and the quality of the support I got when I had issues (with my theme) is outstanding. Thank you!

Gemiss Ékszer
4 months using the app
OptiMonk replied February 8, 2021


Thank you so much for this review, we really appreciate it!

I'm really glad that you are enjoying our app!

We are more than happy to assist you anytime :)

Réka and the OptiMonk Support Team

June 28, 2022

used a few of these type of apps but optimonk is by far the most feature rich and simple to use. Excellent support too.

Red Dot Jewels
United Kingdom
About 5 hours using the app
OptiMonk replied June 29, 2022

Hi Shalini! I was happy to support you, thanks for sharing your opinion, it means a lot to our team. We always aim for the best quality assistance <3 I wish you good luck with your campaign. Anna from OptiMonk

October 5, 2021

Very useful app for all kinds of pop ups (to route users, inform them or to advertise) and excellent customer service!

caseable Dev
26 days using the app
OptiMonk replied October 6, 2021

Hi Ruth,

I'm so glad you're happy with our app! Thanks for mentioning the support team in your review, it means a lot! <3

I wish you the best of luck with your campaigns, feel free to reach out anytime you need assistance.

Anna & the OptiMonk Support Team

September 20, 2021

Super solid app! Just started doing email and SMS marketing and hated how unprofessional-looking the in-built pop-up templates were for the email and SMS apps. The Optimonk templates all look great right out of the gate!

29 days using the app
OptiMonk replied September 21, 2021

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a great weekend,

OptiMonk Team

May 25, 2022

The customer service is very excellent and helps me solve so many questions. It is a great app with lots of functionality and customization.

1 day using the app
OptiMonk replied May 25, 2022

Hey There! Once again, thanks a lot for your positive review, it really made my day! I'm glad we could cover all your questions and I wish you good luck with the campaigns! Have a great day <3 Anna from OptiMonk

May 29, 2018

Awesome app, great conversion rate!

Twotags Au
Over 3 years using the app