Reviews (904)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

October 22, 2021

Being a rather inexperienced user - The setup was fairly easy and the support from Optimonk quickly resolved all issues/worries. Looking forward to seeing the results and playing with more popups to convert visitors.

bollox
United Kingdom
3 months using the app
OptiMonk replied October 27, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thank you for sharing your opinion, I'm very glad to hear that you were satisfied with the support you received from us! :)

I know that OptiMonk can be a bit overwhelming at the start as we have many functions, but we'll always be here to help if you need assistance.

Feel free to reach out anytime.

Anna from OptiMonk

October 25, 2022

Very good app. Our email signup rate 4x'ed after switching our signup form from klaviyo to optimonk. Plus great support. :) Highly recommended

SillySanta.no
Norway
3 months using the app
OptiMonk replied October 26, 2022

Hi Kristian,

Wow, 4x conversion rate??! That is unbelievable, I'm really happy about your amazing results!! :)

I was very glad to chat with you yesterday, please feel free to get back to me anytime.

Anna from OptiMonk Support

January 14, 2020

Best optimalized app what I ever see. I like the hungarian language on the site. I will use often.

PodBolt
Hungary
3 months using the app
June 1, 2017

It's really pretty good. It has some great segmentation abilities within the app for display rules. Support is good (sometimes a little slow, but they always have been able to fix any issues!).

I've used ALL the other apps, and this one is the easiest to use and has the best UI. There's always more we (shopify owners) want as far as functionality, but it does a really good job and will be the best option for 95% of stores out there.

Thenaturalsleepco
United States
3 months using the app
October 25, 2019

so far seems like a great tool to use to try and boost online sales! I am looking forward to checking in on the conversion rates and trying new templates!! Thank you, this is a huge help for our non-profit gift shop!!

Turtle Central Gift Shop
United States
3 months using the app
May 2, 2023

Amazing customer support, very helpful and friendly:) Also, the app works great. It is a pleasure working with them!

visi24-pigu.lt
Lithuania
3 months using the app
OptiMonk replied May 3, 2023

Hi there,

Thank you for taking the time to leave feedback about our app! Your kind words truly mean a lot to us!

I was happy to assist you and would gladly help again if you have any further questions.

Best Regards,

Sara from OptiMonk

December 1, 2021

Customer Support from Optimonk is great...each question I had came with a very quick and informative response to solve my issues. I even had two members of the team answering me...one of them added additional information that was helpful to get my pop-up to perform better. Thankful to the team!

NewwWorldd
Canada
3 months using the app
OptiMonk replied December 2, 2021

Hi There,

Thank you so much for sharing your opinion, we are working hard to provide the best support for each OptiMonk user!

Please feel free to reach out via chat anytime you need assistance in the future.

We're happy to have you on board,

Anna & the Support Team

Edited December 11, 2019

Optmonk was super simple to set-up and the pre-populated templates look great. I just implemented but believe this will help with conversions.

The Quick Kitchen
United States
3 months using the app
November 13, 2023

I'm new on Shopify and there's definitely been a bit of a learning curve. But this app is one of the best and most fun to use that I've found so far. I just got off of a customer support chat with Chris from their team and he fixed my issue in LITERALLY 2 minutes. These guys are awesome.

Riverstone Express
United States
3 months using the app
OptiMonk replied December 1, 2023

Hi There,

We are so grateful for your kind words and so happy that you find OptiMonk fun to use! We hope you'll keep enjoying OptiMonk, and we're always here to assist if you need anything!

Kind Regards,

Chris & the OptiMonk Team

November 19, 2019

Great App, Great Products, Great Customer Support. What can I say, I recommend it to anybody who wants to increase their customer database via different campaigns. I use on my own store and on clients' stores, as well

LFCGADGETS
Romania
3 months using the app