Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

October 13, 2022

The app is easy to use and customise. I was able to choose specific pages to show pop-ups which was really handy for reaching a targeted audience. When pop-ups were not appearing, the support team investigated and sorted the problem quickly.

Green Pear Eco
United Kingdom
5 months using the app
OptiMonk replied October 18, 2022

Hi Daniel, 👋

I'm Sara from OptiMonk Support, thank you for your kind words. 😊

I am glad that we could work everything out together.

Have a great day, and please feel free to get back to me if you have any questions remaining! ☀️

Sara from OptiMonk

March 1, 2023

We are been testing Optimonk for over a month now and so far it is very promising!
Applause to the wonderful Customer Support team (special thanks to Sara!) and their technical team who are always there to solve any issues with the tool instantly and completely. Thank you! ♡

Son de Flor
27 days using the app
OptiMonk replied March 2, 2023

Hi there,

Thank you so much for taking the time to share your kind words with us and letting us know about your experience with our app and support so far!

It is absolutely a pleasure helping you!

And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)

Sara from the OptiMonk Support Team

October 21, 2022

I've been using this app for popups etc for quite a while now. I find designing the pop ups easy using their templates, would recommend.

Over 1 year using the app
OptiMonk replied October 21, 2022

Hi Gary,

Thank you for your kind words, I'm glad that you're happy with the app so far! :)

I wish you all the best with your business,

Anna from OptiMonk

Edited March 30, 2023

just started working with Optimonk and so far the support has been fantastic, Chris has worked with me for hours and has been outstanding, also Stephan from email support has been great as well

United Kingdom
2 days using the app
OptiMonk replied March 28, 2023

Hey there,

It's Chris here, I just wanted to thank you so much for your kind review. It was an absolute pleasure helping you with your campaign and I hope it will bring you the lead collection that you need :)

All the best and as always do reach out to us if you need help with anything else!

Kind Regards
OptiMonk Support

December 20, 2022

it lots of flexibility and gives many many template options to chose from I like it a lot ill be looking more into it

United States
7 months using the app
OptiMonk replied December 28, 2022

Hi there,

Thank you so much for your kind words, I'm really happy to hear about your positive experience with our app, and hope you’ll stay with us in the long run!

Sara from OptiMonk Support

October 19, 2022

This is a fantastic app! I use this for an exit pop by offering a 10% off discount code and since using this my conversion has increased. I have only been using this for a short time and i am very pleased with the results! Thank you

Fun Toy Stores
United Kingdom
9 days using the app
OptiMonk replied October 19, 2022

Hi Tina,

I'm Anna from OptiMonk Support.

I just would like to thank you for sharing your opinion. It makes us really happy that OptiMonk already helps you gain extra revenue! ;)

We wish you a lot of success with our app in the long run as well.

Have a great one,


October 31, 2022

This is perfect! I have been searching for the right opt-in app for quite some time and am now really happy that I kept on searching. The customer support is also really friendly and helpful.

nez living
2 days using the app
OptiMonk replied November 15, 2022

I can't remember the last time we received such a wonderful review, thank you so much for sharing your opinion about OptiMonk and our team!

We're working hard every day to provide the best Customer Support we possibly can, and I'm really glad that you were happy with our assistance! :)

Anna from OptiMonk Support

June 21, 2023

I was really satisfied with this app
really helped me get pop ups on my website

the customer support is also very good he guided me very well with my problem

will recommend using this ;D

About 2 months using the app
OptiMonk replied June 22, 2023

Hello there,

Thank you for sharing your positive experience with OptiMonk!

We're thrilled to hear that they were able to guide you effectively and help resolve your problem.

We appreciate your recommendation and hope that you continue to have a great experience using our services. If you have any further questions or need assistance in the future, feel free to reach out.

Kind regards,
Emil from OptiMonk

November 18, 2022

App with lots of options and great customer service. They helped customised my pop-up adding a useful country code. Would recommend this app 100%

Paul Fuentes
United Kingdom
About 1 month using the app
OptiMonk replied November 18, 2022

Hi Ilse,

Thank you so much, it really means a lot!! 😍️

Have a great weekend,


May 1, 2023

Great customer service!! And app works great--just got off a support chat with Emil and he was incredibly helpful and worked through all of my questions patiently with me. Thanks!

Mini Ducklings
United States
10 months using the app
OptiMonk replied May 2, 2023

Hey there,

Thank you so much for leaving us a review. We can't express how grateful we are for your support. We are pleased to hear that all your queries were resolved.

If you happen to have any questions or need assistance with any of your campaigns, just give us a shout and we'll be more than happy to come to the rescue!

Kind regards,
Emil from OptiMonk