Reviews (904)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.
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Very helpful staff! I had an issues with my pop up discount capture and the support team was able to help me quickly with ease!
Hey there,
Thank you for passing by and sharing your feedback with us.
We are delighted to hear that your request has been successfully resolved. We always strive to provide the best quality service and meet our customers' expectations. Thank you for being part of OptiMonk.
If you ever need help, please let us know.
Best regards,
Emil from OptiMonk
Very good app even if you use the free version, but I recommend doing the paid version. The customer support is outstanding. An app can be great but if the support isn't there then it's junk. Optinmonk has some really helpful tools and its a breeze once you get how to use it.
Hello,
Thank you so much for your kind words regarding our app and our support team! We really appreciate it :)
I'm really glad that you find our app helpful and easy to use!
Please don't hesitate to get back to us if there is anything else we can help you with.
Kind regards,
Réka and the OptiMonk Support Team
Zsofi's support has been unreal. We wanted to launch a really complicated AB testing solution with two totally different forms. Not only was that possible via the cookie splitting beta but I also wanted som technical custom JavaScript work to send a date stamp into our CRM so we could report on lifetime value based on pop source without it being overwritten if the user happened to see multiple pops in our testing roadmap. The support team gave me custom code along with screenshots of exactly how to build the hidden field all within less than a couple of hours. Easily the best tool to grow your email lists with such a huge template library with best practices. If the app can't do it you can bet their support will make a solution. Thanks guys, so excited to have you as a partner.
Wow Kieran, what a wonderful review!! Your kind words are really heart-warming! ❤️ We're so glad you found us and we truly appreciate your detailed feedback about our app and the support team. 🙏 It was absolutely a pleasure helping you and we wish you a lot of joy and success using OptiMonk! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :) Zsofi & the Support Team
Great product, great customer service. Highly recommend!
Very simple to use and. I installed this app todeay, all it's good and clear. 5 stars definetly! I really enjoy it
This app is perfect! Easy to use and the staff is extremely helpful. Highly recommend! Especially if you are new to using apps :)
Hi There,
Thank you so much for mentioning the Support Team in your review, we're working very hard to provide the best quality support to each user! :)
We are grateful for your feedback, and wish you a lot of success with your business!
Anna from OptiMonk
wow great app easy to use and free this one its going to make sells for me nice and easy to customize
Just started using this app but it is doing well for us so far! Hope this app will continue to get us more conversion!
Hi There,
Thanks a lot for sharing your opinion, it means so much to our hard-working Support Team! <3
I wish you good luck with your business and I hope that OptiMonk will help you increase your conversions and sales!
Have a nice day,
Anna from OptiMonk
Really good support. Mr Chris guided with each and every step in the campaign that i was trying to create.
Hey,
Thank you so much for your kind review :)
It was nice assisting you with your campaign query and I wish you all the best with your marketing plans & business adventures.
Do get back to us if you have any other questions or need help with anything else. Have an awesome weekend ahead
Kind Regards
Chris
I must update my review. They went beyond to help me out with my problem. They took the time and days to keep me updated on what really was going on in my site affecting my other applications as well. Tamas was excellent and beyond!
Thank you for your assistance and resolving my issue
Hi Jackeline,
Thank you so much for your kind words it means the world to us :)
My team and I are super happy that the issue has been resolved for you and should you need anything else from us, the OptiMonk Support team is always here for you!
Best,
Tamas