Reviews (904)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

May 10, 2019

easy to use very helpful i recommend this app step by step very useful i install this app and loving it

supreme variety store
United States
3 days using the app
February 14, 2018

Wonderfull, Optimonk is the best, thanks optimonk

Enkha
Indonesia
3 days using the app
February 14, 2022

Great app that does what few others could do for us, and really helpful customer service! We definitely recommend OptiMonk! :)

London Lash EU
United Kingdom
3 days using the app
OptiMonk replied February 15, 2022

Hi There,

Thank you so much for taking the time to share your opinion! :)

We're really happy that you're satisfied with our app and the support team.

Should you have any questions in the future, feel free to reach out to us anytime and we'll do our best to assist you!

Have a great day,

Tom from OptiMonk

August 4, 2023

Amazing app to have on your Shopify store. Haven't seen an easier setup anywhere and the live chat is extremely useful. Instant answers and help with any questions I had.

Monkey AUSTRALIA
Australia
3 days using the app
OptiMonk replied October 13, 2023

Hi there,

Thank you so much for your kind review, I am delighted that you have had a positive experience using the app as well as the support you received from the Support team :)

If you need assistance with your campaign or just have a general question, reach out to us and we will be more than happy to help!

I wish you all the best with your OptiMonk campaigns and have a lovely weekend ahead

Kind Regards
Chris

June 30, 2019

I think this will get me those sales I've been losing! The quality and ease of use is excellent. I recommend!

RakishLab
United States
3 days using the app
June 4, 2021

I’ve only recently downloaded the app but I’m loving it so far! Hoping to take advantage of all the features and hopefully increase my conversion rate!

ChantalLauraHandley
Australia
3 days using the app
OptiMonk replied June 8, 2021

Hi There,

I'm glad you started your journey with OptiMonk! :)

If you need any advice regarding your campaigns, please feel free to send an email to support@optimonk.com, and we'll be happy to help you maximize the opportunities within our app!

Have a great day,

Anna from OptiMonk

November 29, 2021

this app helped me to show my customer what discount i will give them. The staff is very Helpful and i thank them.

Ecanshop
Italy
3 days using the app
OptiMonk replied November 30, 2021

Hi,

I was happy to have a live chat with you yesterday and thank you so much for leaving a review. I'm happy that OptiMonk helps you display the discounts to your visitors in an effective way! :)

Should you have any questions in the future, please don't hesitate to contact us again.

Thank you very much and have a great day,

Anna from OptiMonk

April 20, 2023

A great also free app for the store. Everything is understandable. Technical support works promptly. Special thanks to Emil).

Higher TILT
Slovenia
3 days using the app
OptiMonk replied April 21, 2023

Hey there,

Thank you for leaving us a review. We are delighted to hear that you find the app user-friendly and that we managed to assist you with your query. Your support is highly appreciated as it drives us to continuously improve our service!

If you ever need help, just give us a shout and we'll be there for you.

Kind regards,
Emil from OptiMonk

July 12, 2022

App is very intuitive and can easily setup the popups and triggers. I Had a small problem with the popup but soon after contacting the support, they remedied the issue and even helped me to fix up the design to fix it! Great Support

Elaan
Malaysia
3 days using the app
OptiMonk replied July 12, 2022

Hi Aiman,

I'm so glad that you like the app and I was happy to chat with you today. :)

I hope that OptiMonk will be beneficial to you in the long run as well and I wish you all the best with your business.

Anna from OptiMonk

February 1, 2023

To say I'm not a tech person is an understatement, and the support I've received at OptiMonk has so far exceeded all expectations. Immediate customer service help getting my pop up just right. Great experience, great customer service!

venusandvetiver
United States
3 days using the app
OptiMonk replied February 3, 2023

Heyy there,

Thank you for your kind compliments in the name of the entire team. It was absolutely a pleasure helping you and I wish you a lot of success with your business!
Let us know if you have any questions and we would be delighted to assist you again.

Sara