Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective pop-ups and lead capturing features. They highlight its customizable templates, affordability, and easy integration. The app is praised for its user-friendly setup, unique campaign creation tool, exit popup feature, and valuable A/B testing and analytics. The customer service is frequently commended for its speed and dedication, with specific team members often mentioned for their efficient assistance. The app is recommended for its value for money and easy installation.

September 10, 2021

Super simple to use. I love that it recommends so much throughout the process. I'm looking forward to seeing results!

Jesus is the Christ Prints
United States
About 8 hours using the app
OptiMonk replied September 10, 2021

Hi There,

Thank you for your feedback, I'm very glad you like the app! We're working hard to make it more user-friendly every day. :)

Feel free to get in touch with us via chat or at support@optimonk.com if you need any advice regarding your campaigns!

I wish you a lot of success with OptiMonk!

Have a great day,

Anna from the OptiMonk Support Team

May 5, 2023

Great support. Emil from their support team answered my questions real quick, without making me wait even the slightest bit.

blingkyng
India
About 7 hours using the app
OptiMonk replied May 10, 2023

Hey there,

Thank you for sharing your positive experience with our support team at Optimonk! It's heartwarming to hear that you enjoyed your experience with us and that we could answer your questions.

If you have any more questions or need further assistance, don't hesitate to reach out. Happy exploring!

Kind regards,
Emil from OptiMonk

June 1, 2022

Optimonk is easy to use, and has the most awesome customer service ever! Anna helped me with my issue and was resolved very quickly. Highly recommended!

Liquid Stands
United States
About 5 hours using the app
OptiMonk replied June 1, 2022

Hi Kris! I'm Anna from OptiMonk :) Once again, thank you for leaving a review, I was very happy to chat with you today. I wish you all the best with OptiMonk <3 Anna

August 19, 2022

I like this app because customize your pop-up emails very well, and live chat support is very helpful.

Andytoy
United States
About 5 hours using the app
OptiMonk replied August 19, 2022

Hi, Peter here! Thank you so much for your kind review:) I'm glad that you enjoy and appreciate our service!

Please let us know if we may help you further with anything else.

June 17, 2022

I would give it 10 stars if I could. It's just one of those apps that are very properly thought of and developed. The customer support responded to my questions super fast (within minutes) which I did not expect. There are also plenty of free resources within the app to learn from. Shoutout to Tom and Optimonk team for creating such a wonderful app!

Terapung Float Club
Indonesia
About 5 hours using the app
OptiMonk replied June 21, 2022

Hi There,

It's Tom from OptiMonk.

Thank you for mentioning my name in your review, I'm very happy that you were satisfied with my assistance! :)

Feel free to get back to us anytime in the future, we'll be there for you.

Have a great week ahead,

Tom from OptiMonk

March 23, 2023

So easy to use and is a well-informed tool to help you pick what suits your business the best. I was helped by Zsofi and she was incredibly prompt and helpful!

progettoskin
Australia
About 5 hours using the app
OptiMonk replied March 23, 2023

Dear Maria,

Thank you so much for your kind review, I'm really happy that you were satisfied with the app and my support. :) I wish you a lot of success, and please feel free to get back to us via chat if you need help in the future.

Zsofi from OptiMonk

June 28, 2022

used a few of these type of apps but optimonk is by far the most feature rich and simple to use. Excellent support too.

Red Dot Jewels
United Kingdom
About 5 hours using the app
OptiMonk replied June 29, 2022

Hi Shalini! I was happy to support you, thanks for sharing your opinion, it means a lot to our team. We always aim for the best quality assistance <3 I wish you good luck with your campaign. Anna from OptiMonk

May 27, 2022

Excellent support! The app itself works great and gets constantly updated with new templates and features.

Olive Oil Lovers Wholesale
United States
About 4 hours using the app
OptiMonk replied May 27, 2022

Hey There,

Thank you for your kind words. :) We are so glad to hear that you are satisfied with our app and the support team.

If you need any assistance in the future, please don't hesitate to contact us again, we'll do our best to assist you!

Have a nice day,
Zsofi from OptiMonk

September 22, 2022

Really good app that does exactly what I needed and I love that it offers a lot of custimization. Customer service was top notch - walked me through installation and then tested it all for me - this on a free plan is amazing!

Mo Joe's
United Kingdom
About 4 hours using the app
OptiMonk replied September 29, 2022

Hey there,

I just wanted to thank you for your very kind review and that it was an absolute pleasure assisting you with your query :)

I wish you all the best with your campaigns and do get back in touch if you need help with anything else!

Kind Regards
Chris from OptiMonk support!

December 8, 2021

I was skeptical at first being a "free" app but after some truly helpful assistance from Anna the support staff I was able to set up exactly what i wanted. I'm absolutely thrilled and highly recommend. Thanks

Olive & Miles The Collection
Australia
About 4 hours using the app
OptiMonk replied December 8, 2021

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a lovely day!

Kind Regards
Anna from OptiMonk Support