Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective pop-ups and lead capturing features. They highlight its customizable templates, affordability, and easy integration. The app is praised for its user-friendly setup, unique campaign creation tool, exit popup feature, and valuable A/B testing and analytics. The customer service is frequently commended for its speed and dedication, with specific team members often mentioned for their efficient assistance. The app is recommended for its value for money and easy installation.

August 17, 2021

Words can not express how outstanding this app is!
I wanted to inform people to leave us a review on checkout and it looks fantastic, so simple so easy!

Lizosoft Ltd
United Kingdom
About 3 hours using the app
OptiMonk replied August 18, 2021

Hi,

Thank you for your feedback!

We are so happy to see that you are satisfied with our app and you find it easy to use.

Have a great time while using OptiMonk and please see us with any upcoming questions.

Best regards,
OptiMonk Support Team

September 30, 2021

Super gute App, viel Auswahl an schönen Vorlagen, funktioniert alles wie es soll und der Service ist auch überragend!

paperly.shop
Germany
About 3 hours using the app
OptiMonk replied October 1, 2021

Hi Jannis,

Thank you for reaching out to us via chat yesterday, I'm very happy to hear that you were satisfied with the support you received from me!! :)

I wish you the best of luck with your subscription campaign, I hope OptiMonk will help you gain a lot of leads.

Feel free to reach out to us anytime.

Have a great weekend,

Anna from OptiMonk

June 23, 2021

Anna offered excellent and fast advice helping me to step up and optimise my first pop up, going above and beyond with my multiple questions. I'm looking forward to launching the tool on our site!

Inner Atlas
Australia
About 3 hours using the app
OptiMonk replied June 23, 2021

Hi Tara,

Thank you so much for mentioning my name. :)

I'm very happy that you were open to my suggestions and I really appreciate that you took the time and effort to get familiar with OptiMonk.

I wish you a lot of success in the future!

Have a nice day,

Anna from OptiMonk

December 1, 2021

I needed to contact with the support, but their speed and helpfulness are really crazy. I got I reply within a few seconds. I recommend this app to everyone.:)

Corspet
Hungary
About 3 hours using the app
OptiMonk replied December 1, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thanks for reaching out to us today, I was very happy to help you and I'm super glad that you were so satisfied with my assistance!! :)

We're trying to provide the highest quality support to each of our users and I hope that your subscription campaigns will be very successful.

Please feel free to reach out to us anytime.

Have a great day,

Anna from OptiMonk

May 25, 2020

Good app like it .
Usefull app Hope we increase our contacts with this app.easy to manage setting accordingly.

Empenzo Automated Sewing Systems
Singapore
About 2 hours using the app
OptiMonk replied June 5, 2020

Hi,

Thanks for your great feedback.

We are so happy to see that you find our product useful and easy to use.

Have a great time using OptiMonk :)

Best,
OptiMonk Team

May 11, 2023

So far the app is great. Team is very active and responds immediately. The forms are intutive and easy to implement

MiStore.pk
Pakistan
About 2 hours using the app
OptiMonk replied May 15, 2023

Hello there,

I am glad to hear about your positive experience with our service.
Thank you for your kind words!

If you need any assistance, please do not hesitate to get back to us. We are happy to help!

Best Regards,

Ati from OptiMonk

August 9, 2018

So far they are doing great, but it's very pricey compared to other apps.

Homeslove
United States
About 2 hours using the app
September 15, 2021

The set up of this app is very straightforward! I had a question part way through my set up at 11pm at night and got a response from Brittany right away! Super helpful and polite support team who are always there when you need them! And a very easy to use and impressive app! Definite must have for anyone wanting to increase conversions!

Weekend Clothing Co.
Australia
About 2 hours using the app
OptiMonk replied September 15, 2021

Dear Thomas,

We can’t thank you enough for the kind words about our support. Your review means a lot to us.:)

We’re very grateful for customers like you and hope you stick with us for years to come!

Thanks again!

Brittany from the OptiMonk Support Team

December 10, 2021

Honestly so helpful, walked me through everything, for any popup this is the app for you. I would 100% recommend

LB HQ
United Kingdom
About 1 hour using the app
OptiMonk replied December 15, 2021

Hi There,

It's Anna from the OptiMonk Team.

I'm glad you had a great live chat with my colleague, Chris!! He was also very happy with your feedback! :)

Please feel to reach out anytime in the future.

Have a great day,

Anna from OptiMonk

August 1, 2022

I just miplemented this app to my shopify store, and needed help, and Chris jumped online on the chat and helped me in under 5 minutes to help set up my campaign and set it up correctly and test it - thanks Chris, what amazing immediate support! Let's hope that the app helps conversions now.... I'm now off to create my next campaign! : )

Fusspot Collagen Beauty Tea
Australia
About 1 hour using the app
OptiMonk replied August 1, 2022

Hey,

It's Chris here, I just wanted to thank you so much for your nice review, and it was a pleasure helping you with your campaign.

I wish you all the best and as always, if you need help with anything else or just have a general question just let us know and we will be more than happy to help :)

I wish you all the best with your campaigns and a great week ahead

Kind Regards
Chris from the OptiMonk support team