Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance conversion rates and customer engagement. Its user-friendly interface, including a drag-and-drop editor and customizable templates, is praised for its ease of use. The reliable performance, unique campaign creation, and seamless Shopify integration are valued features. The customer support team is commended for their quick and effective problem-solving. The pricing is seen as reasonable, offering good value. Features like A/B testing and lead generation are particularly appreciated.

April 25, 2023

app its incredible, with a lot of extensions to put on ur website! amazing job done by Chris! he deserves a raise! thank you guys!!

7 months using the app
OptiMonk replied May 2, 2023


It's Chris here, I just wanted to take the time to thank you for your kind review :D

It was an absolute pleasure helping you getting your campaign up, I wish you all the best and do get back to us if you have any other questions or need help with anything else.

Kind Regards

April 11, 2022

Great app! I have been using it for years without any problems. And the customer service is exemplary! They are fast, accurate and kind. I really recommend it!

Over 4 years using the app
OptiMonk replied April 11, 2022

Hi Zsolti,

I'm Anna from OptiMonk Support.

Thank you so much for your review, Tom and I are both very happy that you were satisfied with our assistance. :)

We wish you all the best and as always, feel free to reach out anytime for help.

Have an amazing week ahead,

Anna & Tom

May 14, 2019

Perfectly happy so far - incredible flexibility with my popups. So happy that I can now target by URL, source, and take advantage of scroll & exit intent triggering. Goodbye old popup plugin. I had a small problem that the support team fixed in 24 hours. And this is free until I'm growing and making money.

So You Want to Write?
Over 4 years using the app
May 12, 2016

Best support I've ever received on any app. It is a powerful tool and has helped our store. The Optimonk team has been very responsive and really taken the time to help us succeed with their service. Many other apps just want you to sign up, pay the monthly fee, and forget about you. Not Optimonk. They have been very helpful in growing our email list. Thanks Optimonk!

United States
Over 4 years using the app
April 13, 2018

Works great! I really like how it helps redirect traffic that is about to leave our website.

United States
Over 4 years using the app
May 13, 2016

I LOVE OptiMonk. On site retargeting has greatly increased our average order quantity and helped us cross sell, upsell, give discounts, decrease cart abandoment, you name it. The amount of sales you will get with it will pay for the monthly cost easily if you're doing it right!

Jaco Superior
United States
Over 4 years using the app
July 24, 2017

Great customer support as well as a great tool for exit offers. Strongly recommend.

United States
About 4 years using the app
May 19, 2016

This app made us an extra $249,000 last month. Combining exit-intent with a well written pre-purchase email sequence is unbelievably powerful. OptiMonk is an amazing tool... great support, easy to use and highly recommended.

Boom 117
United States
About 4 years using the app
Edited June 17, 2017

OptiMonk has fantastic options, and the level of care that support demonstrates is absolutely wonderful! They check in on to see if you need help with anything, and should you have any issues and they are on top of it right there to help you every step of the way. Love it!

United States
About 4 years using the app
March 3, 2017

Very useful tool for turning non-customers into contacts, who we can then target through our email list or bring back with special offers. Plenty of bells and whistles that we haven't even begun to test out yet which should prove even more helpful.

Bullets 2 Bandages
United States
Almost 4 years using the app