Reviews (914)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective capture of anonymous traffic and conversion into customers using exit-intent technology. They report significant boosts in conversion rates and sales, crediting customizable pop-ups and targeted discounts. The app is user-friendly, requiring no technical skills, and is supported by responsive customer service. Continuous updates enhance its reliability and feature set, making it a valuable tool for online sales enhancement.

Edited March 4, 2021

OptiMonk Support Team is excellent!! They reply super fast and answer all of my questions plus provide tools that help me learn more. Thank you guys for all of your help!! Blessings! Cordially,
Ronco Ortiz
RO T-SHIRTS

RO T-SHIRTS
United States
Over 3 years using the app
August 17, 2021

Words can not express how outstanding this app is!
I wanted to inform people to leave us a review on checkout and it looks fantastic, so simple so easy!

Lizosoft Ltd
United Kingdom
Over 3 years using the app
OptiMonk replied August 18, 2021

Hi,

Thank you for your feedback!

We are so happy to see that you are satisfied with our app and you find it easy to use.

Have a great time while using OptiMonk and please see us with any upcoming questions.

Best regards,
OptiMonk Support Team

May 29, 2018

Awesome app, great conversion rate!

Twotags Au
Australia
Over 3 years using the app
September 15, 2021

The set up of this app is very straightforward! I had a question part way through my set up at 11pm at night and got a response from Brittany right away! Super helpful and polite support team who are always there when you need them! And a very easy to use and impressive app! Definite must have for anyone wanting to increase conversions!

Weekend Clothing Co.
Australia
Over 3 years using the app
OptiMonk replied September 15, 2021

Dear Thomas,

We can’t thank you enough for the kind words about our support. Your review means a lot to us.:)

We’re very grateful for customers like you and hope you stick with us for years to come!

Thanks again!

Brittany from the OptiMonk Support Team

December 13, 2022

Great product. They removed the branding for free, besides offering great customer service and super user-friendly functionality, giving rise to clean UI/UX.

Chai & Mighty
India
Over 3 years using the app
OptiMonk replied December 28, 2022

Hi there,

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers. We look forward to the next time we’re able to serve you again. Have a wonderful day!

Best wishes,
Emil from OptiMonk

November 23, 2022

This is an amazing app. Since installing it Ive seen my sales and engagement increase. It helps me fine tune the user experience for my customers and its easy to use with great support. I highly recommend this app :)

Gizmo Trims
United States
Over 3 years using the app
OptiMonk replied November 28, 2022

Wow, thank you so much for your amazing feedback. It is also great to hear that you found our app beneficial.
We here to help if you need any further assistance :)

Edited January 16, 2020

Great app, and team is extremely helpful and persistent to make sure your needs are answered, highly recommended!

Ilu Store
United States
Over 3 years using the app
November 24, 2021

Great app and very good, helping support team! :) We would totally recommend using this app for pushing your newsletter subscriptions.

BE EDGY Berlin
Germany
About 3 years using the app
OptiMonk replied November 24, 2021

Hi,

It's Anna from the OptiMonk Support Team.

I'm glad we were able to solve the issue together, thank you for your cooperation!! :)

I hope OptiMonk will help you collect leads and reach other eCommerce goals as well.

Feel free to get back to us anytime for assistance.

Have a great day,

Anna from OptiMonk

October 12, 2021

Extremely easy to set up, attractive options for pop-ups. Really loving this app so far!! Thank you!

MOIRA NESS
Canada
About 3 years using the app
OptiMonk replied October 18, 2021

Hi There,

Thank you for taking the time to share your experience! I'm very glad to hear that your first impressions were so positive! :)

Please feel free to reach out to the Support Team if you need any assistance in the future. We'd be happy to help!

Thank you and have a great day,

Anna from OptiMonk

Edited August 27, 2021

Easy to set up for someone who is not very technical, and great customer service! Definitely worth a try Update: Awesome customer service helping me set up my campaigns, thanks Anna!

Well Seasoned
United States
About 3 years using the app
OptiMonk replied June 23, 2021

Hi,

It's great to hear that you find our app user-friendly. :)

Thank you so much for spreading the word, and feel free to reach out if you need any help.

The support team will be ready ;)

Have a great day,

Anna from OptiMonk