Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

May 29, 2018

Awesome app, great conversion rate!

Twotags Au
Australia
Over 3 years using the app
December 13, 2022

Great product. They removed the branding for free, besides offering great customer service and super user-friendly functionality, giving rise to clean UI/UX.

Chai & Mighty
India
Over 3 years using the app
OptiMonk replied December 28, 2022

Hi there,

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers. We look forward to the next time we’re able to serve you again. Have a wonderful day!

Best wishes,
Emil from OptiMonk

Edited January 16, 2020

Great app, and team is extremely helpful and persistent to make sure your needs are answered, highly recommended!

Ilu Store
United States
Over 3 years using the app
November 24, 2021

Great app and very good, helping support team! :) We would totally recommend using this app for pushing your newsletter subscriptions.

BE EDGY Berlin
Germany
About 3 years using the app
OptiMonk replied November 24, 2021

Hi,

It's Anna from the OptiMonk Support Team.

I'm glad we were able to solve the issue together, thank you for your cooperation!! :)

I hope OptiMonk will help you collect leads and reach other eCommerce goals as well.

Feel free to get back to us anytime for assistance.

Have a great day,

Anna from OptiMonk

Edited August 27, 2021

Easy to set up for someone who is not very technical, and great customer service! Definitely worth a try Update: Awesome customer service helping me set up my campaigns, thanks Anna!

Well Seasoned
United States
About 3 years using the app
OptiMonk replied June 23, 2021

Hi,

It's great to hear that you find our app user-friendly. :)

Thank you so much for spreading the word, and feel free to reach out if you need any help.

The support team will be ready ;)

Have a great day,

Anna from OptiMonk

December 3, 2021

Great app. Fast live chat support. Every problem was resolved quickly. Perhaps the editor should be improved a little to achieve excellence.

Vittorio Virgili
Italy
About 3 years using the app
OptiMonk replied December 3, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thank you so much for your constructive feedback, we really appreciate your honesty. If you'd like to help us improve the OptiMonk editor and you have some suggestions, please share them with us via chat, or if you're interested, you can also participate in our UX Research.

We've just released a new editor and your insights would be really helpful! :)

Thank you once again and feel free to contact us anytime.

Have a great weekend,

Anna from OptiMonk

Edited February 12, 2019

If you divide monthly leads generated by the subscription price you'll find exit intent forms are one of the cheapest lead generation methods out there. Great service

Cave Tools
United States
About 3 years using the app
February 28, 2017

Grat app gets the job done, I recommend this for exit intent.

Petabunga
United States
About 3 years using the app
July 6, 2021

didn't know how to do many stuff and the support went in and helped us with it all, The app is amazing

Gear Doctors
United States
About 3 years using the app
OptiMonk replied July 6, 2021

Hi Mike,

I'm so glad you like the app! :)

Feel free to reach out again if you need any help with your campaigns.

I wish you the best of luck with your store!

Anna from OptiMonk

November 5, 2017

It is a pretty fantastic software. Tons of options and the ability to really pinpoint target just about anything. I use OptiMonk for two different businesses I own and it works well in completely different markets. Highly Recommend!

Bad Hombre Coffee
United States
About 3 years using the app