Reviews (458)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting lead collection, sales, and customer engagement with its versatile popup features. It offers A/B testing, analytics, customizable templates, and integrations with platforms like HubSpot and Klaviyo. The user-friendly interface suits merchants without technical skills, and the app is noted for its reliable performance. Customer support is also praised for its responsiveness and effectiveness in aiding with campaign optimization and technical issues.

July 8, 2025

OptiMonk has helped simplify collecting leads and making store announcements. I'm able to launch popups on multiple sites from one tool, then test conversion rates with split tests and continually optimize. I also add juice to sales by creating announcement popups, making sure visitors know there's a sale active no matter where they land.

Gibson Athletic
United States
4 months using the app
July 2, 2025

Optimonk is best-in-class pop-up CRO software. Very happy with the platform and the extraordinary support.

The Private Gym
United States
Almost 2 years using the app
February 13, 2025

Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.

Hook's Rubs & Spices
United States
6 days using the app
March 19, 2025

I was facing an issue integrating OptiMonk with Klaviyo. I reached out to their support team, and Emil resolved the issue in seconds! He was extremely responsive and supportive.

Auditech Hearing
United States
Over 1 year using the app
April 10, 2025

A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted

TheCustomGoodsCo
United States
About 2 months using the app
September 3, 2024

Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.

Ultimate Office
United States
Over 2 years using the app
October 17, 2024

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Dolomist
Italy
5 months using the app
February 12, 2025

I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.

Phytoplus
Singapore
About 5 hours using the app
OptiMonk replied February 13, 2025

Hi There!

We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.

The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)

I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.

We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!

Our team has reached out to you via email to better your OptiMonk experience :)

Best,

Sarah & the OptiMonk Support Team

May 30, 2025

Great app and even better customer support!

MOD Appliances
Australia
1 day using the app
January 16, 2025

The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.

StandDesk
United States
Over 2 years using the app