Reviews (397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this dropshipping app for its robust inventory and order management features, which enhance operational efficiency and integrate seamlessly with Shopify. The app's user-friendly interface and customization services are particularly valued for enabling unique product offerings and brand differentiation. It supports global dropshipping, helping merchants expand internationally, and offers a wide variety of products that keep stores diverse and appealing. The balance of quality and affordability helps maintain competitive pricing and improve profit margins. Additionally, the responsive customer support and effective after-sales service are frequently praised for their promptness in resolving issues.
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When it comes to after-sales support, KakaClo truly shines. I've encountered instances where the quality of the received items didn't meet expectations, or there were logistical delays. However, what impressed me the most was KakaClo's willingness to address these issues head-on. Unlike other platforms where negotiations drag on endlessly, KakaClo takes responsibility and offers appropriate compensation without hesitation. It's this level of accountability that earns my trust as a seller.
Thank you for your glowing feedback! We understand that issues can arise, and we appreciate your recognition of our commitment to resolving them swiftly. At KakaClo, we believe in taking ownership and providing prompt solutions. Your trust is invaluable to us, and we're always ready to go the extra mile to ensure your satisfaction as a seller. We value your partnership and look forward to continuing to exceed your expectations in after-sales support.
KakaClo's platform? It's like a breath of fresh air. No fancy jargon or confusing menus here. It's just plain simple. Easy to find what you need, easy to manage orders. Whether you're a tech whiz or just starting out, KakaClo's got your back. No headaches, no hassle. Just smooth sailing all the way.
Wow, thank you for the glowing review! We're thrilled to hear that KakaClo's platform resonates with you. We've put a lot of effort into keeping things simple and intuitive, so it's great to know that you find it easy to navigate and manage your orders. Whether you're a seasoned pro or new to the game, we're here to support you every step of the way.
My experience with Kakaclo drop shipping.
At the beginning I didn’t know how to work with them, but I persevered because the options they offer is What goes with my market.
First I was frustrated and started to ask questions and they kindly answered to me.
Next I was explained their model of work and I had to adjust my expectation on how the system is set up on their side and so far so good
I have had very little disappointment on not been able to fulfill 100% of my orders.
I think we should accept that it is normal to have a few misses in every business and this one is not the exception.
Lately their service has improved a lot and they are always very kind at doing their best to get my orders fulfilled.
I do recommend them they are a great company!
Nick is one of my contacts at Kakaclo and Nancy was in the past, they have been very responsive to all my requests and all the rest of the team is also very responsive
Thank you very much!
It's fantastic to hear that you've had a transformative experience with KakaClo! Ensuring a wide product range and reliable shipping is at the heart of what we do. Your satisfaction is our reward. Thank you for being a valued partner, and we're here to support you every step of the way.
Thanks!
Timothy
Nancy was absolutely amazing! She provided all my answers and was quick to get back to me. She made this onboarding process super easy! I am super excited to begin offering KakaClo merchandise to my customers.
Thank you for your wonderful feedback! We're thrilled that Nancy provided amazing support and promptly answered all your questions. We're glad that she made the onboarding process easy for you. We share your excitement in offering KakaClo merchandise to your customers. Thank you for choosing us, and we're here to support you along the way!
So far so good... Great Service, fast response, fast deliveries, and amazing product selections! It's my favorite app so far.
We're delighted to hear that you're having a great experience with our service! Fast response, fast deliveries, and a wide selection of amazing products are what we strive to provide. We're thrilled to be your favorite app so far. If you have any questions or need further assistance, feel free to reach out. Thank you for your support!
Kakaclo's inventory management system is not working well. Inventory is supposed to update on my store automatically but this does not happen. Even on my listings on the kakaclo app, the inventory levels are not correct. This puts me at risk of losing customers who place orders that cannot be filled (I see that other reviewers are saying the same). I sometimes get notifications when a product I have listed sells out on kakaclo, but then I'm never notified when it is restocked. Altogether, these circumstances create many problems. The inventory needs to be tracked accurately. If they fix or improve this, I will increase my review to five stars.
Dear Full-X,
We sincerely apologize for the inventory management issues you experienced. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
Room for Improvement at Kakaclo: Inventory and Shipping Concerns
My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn.
The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard.
The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation.
Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult.
I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service.
I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed.
In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced.
Dear Opulence Empórion,
We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
The simplicity of KakaClo's platform is a breath of fresh air. From listing products to processing orders, everything is straightforward, which saves me a lot of time and hassle.
Thank you for your feedback! We're glad to hear that you find KakaClo's platform to be simple and user-friendly. We strive to provide a streamlined experience for our sellers, from listing products to processing orders. Saving you time and reducing hassle is one of our key goals. We appreciate your support, and we'll continue to enhance our platform to make it even more efficient for you. If you have any suggestions or further feedback, please feel free to share. Thank you for choosing KakaClo as your e-commerce platform of choice!
At first I had some trouble figuring out how to set my pricing rules however the support agent Caroline was able to help me figure things out. She was very thorough and helpful in her responses, as well as replied in a timely manner. Thank you for your help！
Thank you for your positive feedback! We're glad to hear that you're satisfied with our products, fast support, and find our platform great for starting your dropshipping business. We strive to provide good quality products and efficient support to help you succeed in your venture. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing us as your partner!
Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future.
Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks
Dear Shopboxdeals,
We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused.
Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible.
Any question, you are welcome to contact us and we will reply you within 2 business days.
Best regards,
Nick