Order Desk

Order Desk

by Order Desk

Custom Order Management

5.0 of 5 stars(24 reviews)

Rules Engine

Automate your workflow with our powerful rules engine. Take action based on any set of criteria and make order processing a breeze!

200+ Integrations

Shopping carts, shipping, fulfillment, on demand printing, CRMs, Amazon FBA and more!

Completely Customizable

From reports to email templates, you'll have the power to customize every step in your workflow to fit your individual needs.


About Order Desk

Order Desk's dynamic toolset can be customized to match your unique order workflow.

Rules Engine

If your workflow requires different actions to be applied to different kinds of orders, our rules engine is the solution for you. Our rules engine is the core of what makes Order Desk’s automatic processing so powerful. You can do almost anything to an order based on any set of criteria you wish. Our rules are all chainable, duplicatable and easy to manage. They’ll make processing your orders a breeze.

Dropshipping

If your business relies on other suppliers for shipping, Order Desk can automatically split your orders by supplier and route the orders to the required dropshipper. Orders can be sent one at a time via email or a CSV file can be sent via email or FTP. We even provide an interface for the dropshipper to send back tracking details so your process can be fully automated.

Shipping Labels

Our integration with EasyPost allows you to print your labels from virtually any carrier right from Order Desk for just 3¢/label. There’s no monthly fee to use EasyPost and you’ll have access to the USPS Commercial Plus pricing for extra savings. Pro users have access to the PrintNode integration (easy printing from your thermal printer).

Reporting

The Order Desk dashboard shows your order trends at a glance. You’ll have access to completely customizable reports showing per-sku orders, order totals by date, and a handy picklist. Each folder can have its own customizable columns and you can easily get the total for a particular column across all the orders in the search, making it easy to get things like total tax collected or shipping charged over a certain time period.

Refunds

If your credit card processor is supported, Order Desk can process full or partial refunds for your customers directly in the app. You can also use Order Desk to capture pending credit card transactions. These events can even be tied to a rule like 'when the order gets moved to the Pending folder, capture the card charge' or 'when the order gets moved to the cancel folder, attempt a complete refund'.

Email Templates

Our default email template is setup for you to send shipment tracking details to your customers. Our templates are flexible so you can also send dropship request emails, customer confirmation emails, or even a backorder notice. With the Twig templating language, you'll have the flexibility to create a template as simple or complicated as you like.

API

Order Desk’s API can interact directly with their orders. Insert orders directly, change an address, change a folder, or get the latest inventory numbers. Our REST-based API is easy to use and allows you complete freedom to manipulate your orders in whatever way you need.

Integrates with

  • amazon,
  • foxy

Media gallery

Support

Pricing 30-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Starter Plan

$12/month

25¢/order

  • 30-day free trial

  • Connect up to 3 integrations

  • One User

  • Basic Support

Pro

$40/month

5¢/order

  • 30-day free trial

  • Unlimited Integrations

  • Unlimited Users

  • Priority Support

Plus

$100/month

3¢/order

  • 30-day free trial

  • Unlimited Pro Stores

  • White Glove Onboarding

  • Premium Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 24 reviews

  • 5 of 5 stars
    96% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Photography Backdrop Club

Phenomenal, powerful and infinitely customizable, I cannot praise Order Desk enough. It has become the hub of our multi-channel business. Its intuitive rule system gives us near limitless automation options allowing us to put so much of our order/shipment flow on autopilot, as well as build in logic that greatly eliminates the possibility of human error. Their API lets us plug our orders into our entire software stack (including our transactional emails, marketing & accounting). The included scripting language lets us configure our invoices and emails to the finest detail. You need to be prepared to put in the work to set it up, but once you have it really does feel like a bespoke-built solution. Furthermore the support is excellent, fast and well connected to the development team, meaning many support tickets that involve dev work get seen to within days, not months. I look forward to their monthly update email, always announcing a slew of new features and integrations (in very well written, amusing copy I might add). Thank you, team Order Desk!

fooryu

If I could only give this app 6 stars. I had a very specific need I had been trying to find a solution for...maybe a year. Lots of apps said they couldn't do it and wouldn't entertain any sort of customisation. I talked to the team at Order Desk and it was all a walk in the park, they had a solution for me pretty much on the spot. The customer support is great, first class. The functionality of the app itself is very straightforward and efficient. Though I only use a limited part of the app, it's easy to see there's a hell of a lot of possibilities. Very good pricing structure. Solid!!!!! :)

Riptide Electric Skateboard

Solid app and great customer service. These guys really care about their customers and products.