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Order Lookup

Order Lookup

Developed by venntov

79 reviews
Price: Free – $10.00 / month Free Trial: 7 days More info
  • Reduce routine customer requests by 80%
  • Provides automated on-demand customer service with real time order tracking
  • Save time + money

★Order Lookup eliminates over 80% of support requests by giving customers real time order information★

We are currently tracking over 2 million orders per month, and to date have saved shop owners over 400 years of customer support time.

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the shop owner, may have added.

When you use Order Lookup, over 80% of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in over 20 languages

Order Lookup reviews

79 reviews
  1. 5 stars (67 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (4 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (4 reviews)

A helpful tool to help reduce customer support requests.


Support was great at the beginning. They tuned a couple items for my theme.

Status lookup has always been a little slow. I also had problems with international items.

Be careful before you make the changes to email templates or you start to lock yourself into always using this app, which becomes expensive with volume.

Lastly, the support has completely dried up over the past 3 weeks. I haven't received a single reply from the support@orderlookupapp.com email in that time.

I wanted to like this app. The layout is a bit nicer than Shopify default but not worth the cost. Why can't Shopify provide a simple order lookup UI.


Overall happy with the transition from it being 'Has It Shipped Yet'. Never fun to start paying for something you had for free in the past, but a good transition, great integration and a professional outlook has made me stick with them.

RARR Sportswear


Great app and great support
keep it up


After I installed this APP, I had display issues on both Chrome and Edge. Josh helped me fix it in very short time. He is really knowledgeable and professional.

I could not believe a free app coming with such good support.

Thanks Josh for the amazing APP and great support.


I wanted to give this app a chance since I liked Has It Shipped Yet, but $10 a month for only 100 order lookups and $0.05 for each lookup after? Guess I'll try AfterShip or some other order lookup app.


its really important to explain your customers where their order is, this one does, and by doing so, gives you peace of mind, and makes your store more proffesional.. super recommended.. and yes the support team is pretty damn good too...
you wont waste time searching for tracking numbers.


I have the app Has it shipped yet, it is FREE. I have to migrate to this new app because this company bought the other and is shutting it down. They charge 10 a month, or 120 per yr . Absolutely unacceptable.


Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.


Customer support took a good care of me.

Free – $10.00 / month


7 days

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