Highlights
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Use directly in Shopify admin
About this app
Launched
October 11, 2012
Languages
English
Categories
Customer order trackingWorks with
OrderlyEmails, China EMS, China Post, ePacket, +400 more carriersSave valuable customer service time with automated order tracking.
Order Lookup helps to reduce support requests by giving customers real-time order tracking information Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.
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Order lookup for customers
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Order tracking across over 100 shipping carriers
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Customizable order lookup page
Pricing
7-day free trialEssential
$10/month
100 lookups included in monthly fee. $0.05 per addt'l lookup
Essential
$10/month
100 lookups included in monthly fee. $0.05 per addt'l lookup
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
138 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.
Overall happy with the transition from it being 'Has It Shipped Yet'. Never fun to start paying for something you had for free in the past, but a good transition, great integration and a professional outlook has made me stick with them.
RARR Sportswear
www.rarr.com
One of the most common questions our customer service representatives get asked is "Where is my order? When will it arrive?" When we give the customer the power to view their shipment in real time, not only does our customer satisfaction increase, but our live chat representatives are freed up to handle other questions that may be more urgent. Customer satisfaction is our highest priority, and with the majority of our parcels headed overseas, we appreciate be able to give the power back to our customer.
The reassurance that their purchase is on the way, where it is currently located, and an estimated delivery date has made everyone very happy!
This app has helped reduce our customer support tickets. Now that customers can just click and search for the status of their own order without having to ask us, we're seeing a reduction in support tickets that were just wanting to know where their order was. We made this a direct link on our main navigation. If this is prominently placed on your website, it will definitely save time!
About this app
Launched
October 11, 2012
Languages
English
Categories
Customer order trackingWorks with
OrderlyEmails, China EMS, China Post, ePacket, +400 more carriersBuilt by venntov
Support
Send a messagesupport@orderlookupapp.com
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