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Order Lookup App

Order Lookup App

Developed by venntov

62 reviews
Price: Free – $10.00 / month Free Trial: 14 days More info
  • Reduce routine customer requests by 80%
  • Provides automated on demand customer service
  • Save time, save money

Check out a live demo of Order Lookup App

★Order Lookup App eliminates over 80% of support requests by giving customers real time order information.★

To date, we have tracked over 6 million orders, and saved shop owners over 100 years of time in service related requests.

Featured on Shopify's blog post - "Sell More With These 9 New Shopify Apps".

Order Lookup App adds an easy-to-use form to your Shopify storefront. When customers enter their email address and order number they get streamlined access to their order status and data, including any notes or tracking information you, the shop owner, may have added.

This highly customizable app allows you to adjust display styles and output information, and is currently offered in 20 languages.

When you use Order Lookup App, over 80% of your customer support requests will be eliminated, freeing up your time and money, while providing a positive customer experience.

Order Lookup App reviews (62)


This is now my second install. Works like a dream, as always. Thanks!


Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.


Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.


Great app and great customer service ! Actually every store must have this app !

Mopixie Store - Unique & Fun Gifts at Lowest Price with Free Shipping


This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money!

Bikini Luxe - Designer Swimwear and Luxury Resort wear


This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise.

Highly recommended!


This is a great app that has saved us a ton of time and is well worth the $10/month. Customers are able to look up the status of their order right from our website which saves them from writing an email or calling in to check on the status of their order. This allows lets our staff focus on other tasks. Josh is also super helpful and fast with any customization requests.


I've only just started using this app and was a little confused on the set up. Josh was very helpful and got back to me right away. Now we're up and running and it looks great!


This is the BEST Order Lookup/Status App on Shopify hands down. Took 5 minutes to setup, looks great, and has reduced the amount of customer support emails we get by almost 40%. Easily worth $10.00 a month, hell worth $100 a month to us. The amount of time it's saving our staff each day is phenomenal. I tried out about 3 others, one from Bold apps (order manager), and a couple others. All 3 were a pain to get setup, and none of them would have been nearly as easy to use for customer's as order lookup.

We had some bugs with it, specifically when editing orders using "Edit Order" (Another App) as it would still pull up the old canceled order rather than the new order. I emailed the developers and got a reply a few hours later asking for some examples / order numbers to test the issue. The next day it was fixed! The support the developers provide is worth more than $10 alone. They're even willing to make specific changes for you to the app if you would like to change some stuff around.

This is the only review for an app I've ever written. I was just blown away by the support I received recently. The app works great, helps us save a LOT of time, and is worth much more than the cost. I recommend you try it out if you're shipping physical products. If you're like us and have more than a 24hr turnaround time on most orders, then I HIGHLY recommend it. - John


This app has definitely decreased phone calls and I think it is a nice touch for customers to be able to track their own orders.

I love this app.

Free – $10.00 / month
14 days

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