Reduce customer support
Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.
Give real time order information to your customer with a fully customizable order lookup page.
Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.
About Order Lookup
Order Lookup helps to reduce support requests by giving customers real-time order tracking information
Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.
When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.
Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.
- China EMS,
- China Post,
- +400 more carriers
Pricing 7-day free trial
100 lookups included in monthly fee. $0.05 per addt'l lookup
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 119 reviews
Most recent reviews
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app!
I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for.
Could you please email firstname.lastname@example.org and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback.
All the best,
eWatch Me Now
I have not to use the app yet, it looks very intriguing to use, can't wait and will definitely give feedback again. Thank you for asking
The app works really well. Easy setting, and smooth. Going to say it is the Best in class! Keep it up!