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Order Lookup

Order Lookup

Developed by venntov

85 reviews
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Price: $10.00 / month Free Trial: 7 days More info
  • Reduce routine customer requests by 80%
  • Provides automated on-demand customer service with real time order tracking
  • Save time + money

★Order Lookup eliminates over 80% of support requests by giving customers real time order information★

We are currently tracking over 2 million orders per month, and to date have saved shop owners over 400 years of customer support time.

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the shop owner, may have added.


When you use Order Lookup, over 80% of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.


Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in over 20 languages

Order Lookup reviews

85 reviews
  1. 5 stars (72 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (4 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (5 reviews)

I would really recommend this product. Less customer problems. Lol. Great customer service.

posted

I didn't get my 7days free. I deleted and reinstalled because I had tech issue in a few hours and they started charging me. $ one the same day without giving me my 7 days. You guys better contact me curvysense@gmail.com or give me 7 days back, because this is considered fraud.

posted

Great App - Provides excellent shipping feedback to our customers

posted

Awesome app, really cuts back on customer complaints

posted

I'm happy with the function of the App, I've heard nothing but good things from our customers!

posted

Above and beyond support! Thank you for the game-changing app. The most used link on my busy store. Quick and convenient for my customers.

posted

A helpful tool to help reduce customer support requests.

posted

Support was great at the beginning. They tuned a couple items for my theme.

Status lookup has always been a little slow. I also had problems with international items.

Be careful before you make the changes to email templates or you start to lock yourself into always using this app, which becomes expensive with volume.

Lastly, the support has completely dried up over the past 3 weeks. I haven't received a single reply from the support@orderlookupapp.com email in that time.

I wanted to like this app. The layout is a bit nicer than Shopify default but not worth the cost. Why can't Shopify provide a simple order lookup UI.

posted

Overall happy with the transition from it being 'Has It Shipped Yet'. Never fun to start paying for something you had for free in the past, but a good transition, great integration and a professional outlook has made me stick with them.

RARR Sportswear
www.rarr.com

posted

Great app and great support
keep it up

posted

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