Reduce customer support
Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.
Give real time order information to your customer with a fully customizable order lookup page.
Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.
About Order Lookup
Order Lookup helps to reduce support requests by giving customers real-time order tracking information
Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.
When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.
Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.
- China EMS,
- China Post,
- +400 more carriers
Pricing 7-day free trial
100 lookups included in monthly fee. $0.05 per addt'l lookup
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 115 reviews
Most recent reviews
Absolute garbage fees, total scam artists. I'm disputing my charges with my bank as I did not agree to this.
I’m so sorry you had a negative experience with our app. At venntov we try to make every experience positive and have thousands of happy customers.
It seems as if your concern is with our pricing transparency, which is available for view in three different locations, and requires you to approve the fees with the “approve charge” button that you have to click before installing our app through the Shopify on-boarding process. I’m sorry if that was not clear enough.
We have been in email contact with you since receiving this review, and have subsequently refunded your fees as it appears the was a misunderstanding regarding pricing. We really want to make this right.
If there is anything we can do to make this experience better for you please email us back.
Just installed the app. The support service answered my question very quickly. I hope that in the future there will be no problems. Have a nice working day to you guys!
Custom Doggy Pillow
I love this app it makes it fast and easy for our customers to track their orders. we use it on all our stores and it has never failed us. Highly recommended