Reduce customer support
Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.
Give real time order information to your customer with a fully customizable order lookup page.
Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.
About Order Lookup
Order Lookup helps to reduce support requests by giving customers real-time order tracking information
Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.
When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.
Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.
- China EMS,
- China Post,
- +400 more carriers
Pricing 7-day free trial
100 lookups included in monthly fee. $0.05 per addt'l lookup
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 105 reviews
Most recent reviews
Planet Of The Vapes
These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
App didn't work at all, didn't track any of my orders. Support was no help, waited for a week to fix and got nothing. Found another app (Trackr) that worked perfectly from the start.
Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware.
UPDATE: Rob got in touch and has issued a refund + discount, great customer service.