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Order Lookup App

Order Lookup App

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Price: Free-$10.00 / month Free Trial: 7 days More info
  • Reduce routine customer requests by 65 - 80%!
  • Customer Satisfaction - Order information on demand 24/7
  • Highly Customizable - Full control of styling

Check out a live demo of Order Lookup App

Reduce customer support requests up to 80%



Stores that use Order Lookup App drastically reduce support requests and their customers love it! Our users report a 65 - 80% drop in support requests after installing Order Lookup App.

"Order Lookup has reduced my customer service calls by 80%. In total, they have saved me nearly $14,000 in payroll over the last year alone. Their service has completely changed my bottom line. I was able to use the payroll savings to hire another employee in the warehouse, allowing me to reduce my order fulfillment time by 30%. It's been a chain reaction of productivity" --MerchLimited.com

 

Featured on Shopify's blog post - "Sell More With These 9 New Shopify Apps".


Order Lookup App adds a simple form to your Shopify storefront. Using their email address and order number, customers get streamlined access to their order status and data(This includes any notes or tracking information that the shop owner may have added). Check out a live demo!


Order Lookup App eliminates up to 80% of support requests by giving customers real-time order information.


Highly Customizable, Order Lookup App allows you to adjust display styles, and output information in over 20 languages.



Satisfaction Guaranteed


Created by the Makers of SEO Meta Manager - One of Shopify’s most popular apps!

Order Lookup App reviews (49)

posted

Testing out the app..so far so good!

posted

Works well and as advertised!

posted

Works exactly as described. It has saved me so much time that I can devote to more value added activities!

posted

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

posted

I am very happy with this application. It has provided a much needed piece of functionality to our store. Upon installation, one of our other applications we use was causing the order statuses to appear a little screwed up, however we emailed customer service and within hours they had it working perfectly for us.

posted

Just added this to our online store during the holidays and has been very successful for us. It has cut down the amount of customer service emails from people wondering the status of there order.

posted

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.

posted

We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!

posted

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

posted

Over a period when we had 13,278 orders, there were 3,560 order lookups by customers using this app on our site. This demonstrates the use-case of the app in reducing the quantum of customer service calls. However, it must be said that the 80% reduction in customer service calls that the app advertises is quite a suspect statistic.

Earlier in 2014 the app developer made an unannounced change in the language used by the app so that an order that was 'fulfilled' (but not necessarily shipped) on Shopify was marked as 'Shipped' when customers looked up the order. This was regardless of whether any lineitems in the order had a tracking number assigned to them. Typically there is a time lag between fulfillment and shipment, which can last from a few hours to a few days depending on the product. Therefore for several months we actually saw a dramatic increase in customer service calls and emails from confused customers who saw the language 'shipped' when they looked up their order, whereas their order was still in processing. This defeated the purpose of using the app to reduce customer service calls and emails.

After 6 months the developer finally changed the language used by the app back to 'fulfilled' from 'shipped' for an order that was fulfilled. But we're not sure if this was just on our account or for all stores that use the app.

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Free-$10.00 / month
7 days
NewLeaf Labs

Support & Sales

1 (909) 486 - 3343
Support@OrderLookupApp.com
orderlookupapp.com

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