Reviews (138)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

November 30, 2017

I didn't get my 7days free. I deleted and reinstalled because I had tech issue in a few hours and they started charging me. $ one the same day without giving me my 7 days. You guys better contact me curvysense@gmail.com or give me 7 days back, because this is considered fraud.

Curvyworking
United States
About 7 years using the app
December 10, 2018

These guys promised to make a small front end development change for us, but all of a sudden stopped responding.

Planet Of The Vapes
United States
Over 4 years using the app
April 9, 2018

************BE CAREFUL ! MUST READ BEFORE INSTALLING************

It used to be $10 flat, but it's now $10 and 0,05$ per order. They are better alternatives for flat fee.

If you installed the app long time ago, you are fine, but if you are new, don't bother, it will cost you tons of money.

Super Prix
France
Over 3 years using the app
April 3, 2018

Scum bags- just started charging me whatever they wanted. I agreed to $10 a month. WTF

United Monograms
United States
Over 3 years using the app
March 23, 2018

I've tried numerous times to get help from this app and have received no response. The link the app creates for tracking numbers that are provided to my customers is broken. Its missing a simple '/' in the URL. They won't respond or help me fix it. This has caused 1000's of customer complaints this month.

Emma Mason Co
United States
About 2 years using the app
August 22, 2017

Support was great at the beginning. They tuned a couple items for my theme.

Status lookup has always been a little slow. I also had problems with international items.

Be careful before you make the changes to email templates or you start to lock yourself into always using this app, which becomes expensive with volume.

Lastly, the support has completely dried up over the past 3 weeks. I haven't ...

Thecatfair
United States
Over 1 year using the app
Edited September 19, 2018

I personally like this app but a feature doesn't work and I contacted the support, its been a week and still waiting for a god damn reply

Look Eagle
United States
10 months using the app
Edited November 27, 2018

Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware.

UPDATE: Rob got in touch and has issued a refund + discount, great customer service.

KGM COLLECTIVE
United Kingdom
8 months using the app
January 29, 2020

Tried cancel my subscription got charged even after uninstalling the app,remove me from subscription

The Beverly Shop
Canada
3 months using the app
venntov replied February 11, 2020

Hi there,

Here at venntov we try to make every experience a great one! We never want you to get charged if you have removed the subscription.

We have tried reaching out to ...

January 3, 2021

Keep on getting an error stating that the Shopify iPhone app issue. It says that the Shopify mobile app doesn't work when I'm using a desktop. So it's quite upsetting an app recommended by so many is not working

Silken Skin Co
South Africa
About 2 months using the app
venntov replied January 12, 2021

Hi there,

I hope this finds you well.

I waited to respond publicly, as I so often do- as I prefer to mitigate customer experience challenges privately.

Unfortunately, ...