Reviews (35)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for reducing customer support inquiries, allowing staff to focus on other tasks and enhancing customer satisfaction. It offers easy installation, seamless integration, real-time tracking, and customizable status updates. The app is noted for its reliability in order tracking and the support team is praised for their quick and effective assistance with customizations and technical issues.
Refine
-
By rating
Takes the pressure off updating customers status, but to what extent we haven't been able to determine.
Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc.
Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ask questions etc.
We find that its not so much of a status update that solves the problem, so may be something to look at.