Order Lookup , 138 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

August 8, 2017

Overall happy with the transition from it being 'Has It Shipped Yet'. Never fun to start paying for something you had for free in the past, but a good transition, great integration and a professional outlook has made me stick with them.

RARR Sportswear

United States
About 6 years using the app
April 1, 2014

One of the most common questions our customer service representatives get asked is "Where is my order? When will it arrive?" When we give the customer the power to view their shipment in real time, not only does our customer satisfaction increase, but our live chat representatives are freed up to handle other questions that may be more urgent. Customer satisfaction is our highest priority, and with the majority of our parcels headed overseas, we appreciate be able to give the power back to our customer.

The reassurance that their purchase is on the way, where it is currently located, and an estimated delivery date has made everyone very happy!

United States
Over 2 years using the app
April 15, 2014

This app has helped reduce our customer support tickets. Now that customers can just click and search for the status of their own order without having to ask us, we're seeing a reduction in support tickets that were just wanting to know where their order was. We made this a direct link on our main navigation. If this is prominently placed on your website, it will definitely save time!

United States
Over 2 years using the app
December 22, 2017

This is a great app. The only thing that would make it better is the ability to add a custom status field. We've been able to update the language to suit our needs and provide our customers with production information as well as tracking info when it populates. It has greatly reduced the "where's my order" requests that come with a personalized/made to order product. We've tried several order tracking apps and this is by far the best.

United States
4 months using the app
February 1, 2019

Haven't tried yet the output. But so far they are giving doing well. Thank you very much for the support

About 2 months using the app
November 28, 2013

Its good, but there is limited editing available.

Juel Wear Singapore
6 days using the app
May 1, 2020

I LOVE this App! I have in on all my stores I have running. It is simply the cleanest smoothest app for what you want to achieve in order tracking and more.

Peace In Me
United States
Almost 2 years using the app
venntov replied May 22, 2020


Sorry for the late reply- things have been quite busy (in a good way) over here. I saw your review when it came in, shared it with the team and then we got back to work without me responding. Oops!

Thank you for choosing our app, we REALLY appreciate your business.

So happy to hear that you have it on all of your stores ( by the way would love to connect with you and talk to about the multiple stores you have- so cool!)

Please email us at support@orderlookupapp.com if you need anything, or if you want to connect in general (ask for Rhian).

Wishing you all the best,

Rhian Beutler

March 12, 2020

Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.

United States
About 2 years using the app
venntov replied March 15, 2020

Hi there,

I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app!

I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for.

Could you please email support@seomanager.com and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback.

All the best,

Rhian Beutler

November 7, 2017

Great App - Provides excellent shipping feedback to our customers

United States
Almost 8 years using the app
April 24, 2017

great platform that will give customers peace of mind!! :)

Smile Sciences
United States
About 6 years using the app