Reviews (138)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

November 6, 2014

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

Victoria Emerson
Canada
Almost 3 years using the app
October 22, 2013

Love it! Customers want instant feedback and this app provides that. Order Lookup App saves us time and money while making our customers happy. With holiday orders already coming in, this app really helps.

London Jaxon
United States
Over 2 years using the app
June 5, 2013

Great app. Benefits both the customer and the business. Recommended.

OneWiseMac
United Kingdom
Over 2 years using the app
November 19, 2013

With this holiday rush on the way, this app is a must. Order Lookup app has reduced 80% of the customer service emails we receive.

MerchLimited
United States
Over 1 year using the app
October 21, 2013

Order Lookup App is a great time saver and super easy to install!

Quad Lock - iPhone/Galaxy Bike Mount
Australia
Over 1 year using the app
August 12, 2013

Easy set up & cuts down on support inquires from customers wondering where there order is - now they can keep track of it themselves 24/7!

Mieux & Mieux
United States
Over 1 year using the app
January 23, 2014

Highly recommended app. used widely by most of our customers. and we get less emails

Zasttra.com
South Africa
Over 1 year using the app
August 25, 2014

The perfect way to provide customers with the information they want, and reduce call and email volume to your CS team.

Also great support from the Lookup App team!

purtech.co
United States
Over 1 year using the app
July 11, 2014

5 star app. Our customers love it, and it helps reduce support calls. Customers want instant information and this app provides it.

Merch Babies
United States
About 1 year using the app
June 8, 2014

Great app, easy to install. No more customers asking "where's my order?" Perfecto.

Pearls.com
United States
10 months using the app