Reviews (35)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for reducing customer support inquiries, allowing staff to focus on other tasks and enhancing customer satisfaction. It offers easy installation, seamless integration, real-time tracking, and customizable status updates. The app is noted for its reliability in order tracking and the support team is praised for their quick and effective assistance with customizations and technical issues.
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I didn't get my 7days free. I deleted and reinstalled because I had tech issue in a few hours and they started charging me. $ one the same day without giving me my 7 days. You guys better contact me curvysense@gmail.com or give me 7 days back, because this is considered fraud.
I wanted to give this app a chance since I liked Has It Shipped Yet, but $10 a month for only 100 order lookups and $0.05 for each lookup after? Guess I'll try AfterShip or some other order lookup app.
Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.
Why Charging per Order ??? too much expensive !!
I have the app Has it shipped yet, it is FREE. I have to migrate to this new app because this company bought the other and is shutting it down. They charge 10 a month, or 120 per yr . Absolutely unacceptable.
Deleted app while free trial, but the subscription remained and the money was withdrawn. Cant unsubscribe...
i can not cancel my subscription.....................................................................................
Hi there,
I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund.
Please let us know what else we can do to turn this negative experience into a positive one.
All the best,
Rhian Beutler
President
venntov
The $ values did not align correctly and there is a limitation on the control to match your theme. On several requests, the support dribbled through after continuous follow up and in the end, the support just stopped without resolving my formatting issue of the form. Not an app that up to the Shopify expected level.
Hi there,
I hope this finds you well. I'm sorry that you had a negative experience with the app and our team.
When reviewing this case, I did a deep dive through every interaction between you and our team. Unfortunately, I do not see the same thing that you are. Do you have other email addresses that may be confusing the system?
From everything I can see: You emailed us, we emailed you back (several times), sent you back-end access to approve ( which you did), and then there was no follow-up on your end. The last email we received from you that is unrelated to us trying to navigate a fix for you based on this one-star review was to Becca on August 2 at 7pm PDT, and she responded August 3rd at 12pm PDT.
We did extensive CSS customization on your store- far more than we do on most of the stores that use our app, and we also refunded you for the app, and offered you three months of credit if you wanted to continue using the app.
I understand that things are challenging right now, but when we emailed you on August 19th 5:35pm PDT regarding this negative experience - you were unwilling to work with Rob, our VP of Product.
We want to make this right, we really do- as we cherish the customer relationships we have built up over time. I believe that this is really a miscommunication - which was driven by you waiting for our support team to get back to you ( without them knowing that you had approved back end access), and by them believing they were done interacting with you as of August 3rd, because that was their last point of direct contact with you.
Please email us at support@orderlookupapp.com. We want to make this right.
Best,
Rhian Beutler
President
venntov
Great app for satisfying customers. Customer service traffic reduced thanks to this app. Definitely does what it's meant to
Keep on getting an error stating that the Shopify iPhone app issue. It says that the Shopify mobile app doesn't work when I'm using a desktop. So it's quite upsetting an app recommended by so many is not working
Hi there,
I hope this finds you well.
I waited to respond publicly, as I so often do- as I prefer to mitigate customer experience challenges privately.
Unfortunately, after three emails to you over the course of a week, we have not received a response from you.
The solution for your particular issue is easily remedied and would have been fixed with an email to our support team.
We at venntov are proud of the customer experience we provide and are sorry that you are unsatisfied with an app that came highly recommended to you.
Unfortunately, because you never reached out prior to this review, nor have you responded to any of our emails it has put us in a position of wanting to make you happy but not being able to.
Please email us at: hello@venntov.com or respond to any of the emails that have been sent to you.
We look forward to your response.
All the best,
Rhian Beutler
COO + Co-founder
venntov
This app simplifies how my customers would be able to look up their orders. i love it! And I know my customers will love it too!
This application has really helped our customers engage a little more with their orders, I would 100% recommend!
Awful app. First off the customer service does not respond most of the time, leaving you worried about the functioning of the app. Second off, there's so many things you need to do manually to make the tracking on your site working. So many things in which you know so little about. It's the type of things the app should be doing for you to make it easier for the buyers to use. I never used an app that inconsistent and complicated. Please use AfterShip if you really don't want to waste your time and have an efficient system for tracking in your site.
Hi there,
We have been working with you behind the scenes on this but wanted to take a moment to publicly acknowledge your feedback.
Our support team always got back to you in a timely ( within one business day) manner- and prior to you leaving this review - you were aware that we were working on the challenge you were having.
We have reached out to you three times since the review, and only once have you responded- we really want to make this right for you- as we truly value all of our merchant's experiences.
Most recently Rob, the Director of Product reached out to you to continue dialogue and troubleshoot.
Please respond back to his emails, we want to ensure that you have a positive experience with Order Lookup.
All the best,
Rhian Beutler
COO/Co-founder
I am new user. But I think this can be of great value and time saving. It looks simple and effective.
Free trial is working well so far, couldn't find any other app like this one- it works very well and is super easy to install.
Hello!
Thank you so much for your positive review, we appreciate you taking the time to leave it.
Further, I am so happy to hear that you have found our app to be best suited for the needs of your store.
If you need anything in the future, please never hesitate to reach out to support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
I am so angry !!!!!
It is a scamming app. I have deleted it but it had stolen me 10USD. I demand a refund because it must not steal my 10 USD because I did not use it.
How can I get my money back knowing that I have deleted this bloody app. I could have bought another thing but to be taken 10 dollar for an app that I deleted and it stole my money . something that I would never like someone to be put in. As any user or customer I would never want someone to take my money after when I decided to desintall an app.
Worst App ever be caution
Hi there,
I can tell you are very unhappy with being charged for order lookup, and I am sorry that you are frustrated with the situation.
We checked our emails and did not get any emails from you (but sent one, so please check!)
I would like to give you some clarity in relationship to billing.
You installed the app on April 20th and uninstalled it on May 8th. This means that you had the app for 18 days, which is 11 days longer than the 7 day trial period.
The last thing we ever want is for you, or anyone to think our company or app is a scam- we pride ourselves on our integrity and ethical business practices.
We are happy to make this right for you, and to refund the money. But it does require you responding to our email, otherwise we are unable to refund you the $10 USD you were charged for using the app.
Please email us at support@orderlookupapp.com or respond to the email we already sent.
Like I said, we want to make this right, and for you to be happy.
All the best,
Rhian Beutler
COO/Co-founder
***UPDATE***
June 30, 2020
Hi again,
We wanted to confirm that you have received your refund as we have not received an email confirmation from you.
In collaboration with Shopify we refunded your $10 USD on May 23rd.
Please email us back so we know that you have received these funds, as our customer's satisfaction is very important to us.
All the best,
Rhian Beutler
COO/Co-founder
I have deleted the app and still got charged $10????
do not install this scam app, can i have a refund
Hi there,
We emailed you this morning regarding this issue. We received your email requesting a refund at 4am PDT (before our operating hours), and not only responded to your email by 6:49am PDT (also before our operating hours), we also offered to refund you the $10 USD.
It seems as if there may be some confusion as to when you get billed. You installed Order Lookup on May 4th, at which time you agreed to the $10 USD monthly fee.
You then uninstalled on May 20th. Because you used the app for longer than the 7 day trial, you were billed.
We want to make this right for you, and the last thing we want is for you, or anyone to think that we are a "scam."
We have thousands of happy customers, and generally people email us if they need a refund for whatever reasons.
Please respond to our email, or email us again at support@orderlookupapp.com.
All the best,
Rhian Beutler
COO/Co-founder
***UPDATE***
May 30, 2020
Hello again,
Your refund was processed on May 25th, in collaboration with Shopify. We emailed you to confirm but have not received a response.
As mentioned previously, we pride ourselves on giving exceptional customer experiences and want to ensure your refund was received.
All the best,
Rhian Beutler
COO/Co-founder
Great customer service. Account was verified quickly. App is easy to use and gives customers that piece of mind we strive to give.
Hi,
I hope you are having an awesome day! Thank you for the kind words- I will pass them along to the support team.
We are so glad that you find the app giving your customers peace of mind- that makes me so happy, and I know it will make the rest of the team happy as well.
If you ever need anything moving forward, please never hesitate to reach out to us at support@orderlookupapp.com
Best wishes,
Rhian Beutler
COO/Co-founder
I enjoyed the quick response.
It was very helpful due to me being in a time crunch frenzy.
Thank you.
Hello!
Thanks so much, we are so glad that we are able to provide a solution to your time crunch frenzy!
I hope that your business continues to grow and please always feel free to reach out to us at support@orderlookupapp.com
All the best,
Rhian Beutler
COO/Co-founder
very good everybody must use it , friendly to use .
Thank you so much for your kind words. I am so glad that you found it friendly to use.
If you ever need anything moving forward please email us at support@orderlookupapp.com
Best wishes,
Rhian Beutler
COO/Co-founder
Great app for me and the customers to find out about their orders. I know when I order something I always want to know the status of it.
Hi!
Thank you for your review, I love that you love the app for both yourself and your customers.
When we set out to build this app we thought "how can we make it so customers can always look up their order to see where it is?" It sounds like we hit the mark!
I hope you are doing well, and if you need anything in the future please email us at support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
I LOVE this App! I have in on all my stores I have running. It is simply the cleanest smoothest app for what you want to achieve in order tracking and more.
Hi,
Sorry for the late reply- things have been quite busy (in a good way) over here. I saw your review when it came in, shared it with the team and then we got back to work without me responding. Oops!
Thank you for choosing our app, we REALLY appreciate your business.
So happy to hear that you have it on all of your stores ( by the way would love to connect with you and talk to about the multiple stores you have- so cool!)
Please email us at support@orderlookupapp.com if you need anything, or if you want to connect in general (ask for Rhian).
Wishing you all the best,
Rhian Beutler
COO/Co-founder
Just started using the app, seems really easy and user friendly, Great work to everyone working on the app.
Hello,
Thank you so much for choosing Order Lookup as your order tracking app, we appreciate your business.
I am glad to hear that you are finding it easy to use and user friendly- and will pass on you kind words to our entire team, it is much appreciated!
If you need anything in the future never hesitate to email us at support@orderlookupapp.com- always happy to help.
Best regards,
Rhian Beutler
COO/Co-founder
We just installed it and launched and had our first $100 day. all of our customers who used it said it was a great feature for them to use!
Hi there,
Congratulations on your first $100 day!
We are so happy you chose us as your order tracking app, and so happy that your customers love it.
If you need anything moving forward please email us at support@orderlookupapp.com , we are always happy to help!
All the best,
Rhian Beutler
COO/Co-founder
Support has been great since the beginning. The lookup page looks great and you can customize it too.
Hi there,
Thank you so much for having such great things to say about our support team- we love them and are glad you love them as well!
I am happy that you like the customization feature and and the layout of the lookup page.
If you need anything at all moving forward please do not hesitate to reach out to us at support@orderlookupapp.com
Thanks again for being our customer, we appreciate your business.
All the best and please stay well!
-- Rhian Beutler
COO/Co-founder
I have not to use the app yet, it looks very intriguing to use, can't wait and will definitely give feedback again. Thank you for asking
The app works really well. Easy setting, and smooth. Going to say it is the Best in class! Keep it up!
Tried cancel my subscription got charged even after uninstalling the app,remove me from subscription
Hi there,
Here at venntov we try to make every experience a great one! We never want you to get charged if you have removed the subscription.
We have tried reaching out to you via email but it does not seem that our emails are going through- could you please reach out to me directly at support@venntov.com . We really want to make this right for you.
All the best,
Rhian
Co-founder/COO
venntov
Absolute garbage fees, total scam artists. I'm disputing my charges with my bank as I did not agree to this.
Hi there,
I’m so sorry you had a negative experience with our app. At venntov we try to make every experience positive and have thousands of happy customers.
It seems as if your concern is with our pricing transparency, which is available for view in three different locations, and requires you to approve the fees with the “approve charge” button that you have to click before installing our app through the Shopify on-boarding process. I’m sorry if that was not clear enough.
We have been in email contact with you since receiving this review, and have subsequently refunded your fees as it appears the was a misunderstanding regarding pricing. We really want to make this right.
If there is anything we can do to make this experience better for you please email us back.
Best regards,
Rhian Beutler
COO/Co-founder
Just installed the app. The support service answered my question very quickly. I hope that in the future there will be no problems. Have a nice working day to you guys!
I love this app it makes it fast and easy for our customers to track their orders. we use it on all our stores and it has never failed us. Highly recommended
Thanks for the this app I takes a Very good Experience, my customers they are ok with help from location pack. nice, good!
good concept. but no support whatsoever. cannot get help from them at all. feels like the app works half the time. only showing tracking info for certain orders and not others. can't get any help from support
This is a great app and very reasonable price! Support was prompt in answering my question and a very detailed response was given which I appreciated very much.
I love this app. Shipping is my greatest concern and this gives me a peace of mind that my customers have that extra level of comfort when shopping at my store
Haven't tried yet the output. But so far they are giving doing well. Thank you very much for the support
App didn't work at all, didn't track any of my orders. Support was no help, waited for a week to fix and got nothing. Found another app (Trackr) that worked perfectly from the start.
Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware.
UPDATE: Rob got in touch and has issued a refund + discount, great customer service.
Very bad, support is not working. Also app just sometimes works with e-pack.
Do not recommend. Money wasting!
Amazing support, grab this app! What else can I say, very helpful. Go to http://www.boujeecat.com to buy the latest in cat clothes.
Very good tool, I highly recommend it, very cheap and reasonable price with very good Order Tracking included :)
I personally like this app but a feature doesn't work and I contacted the support, its been a week and still waiting for a god damn reply
Good app, and very good support ! I recommend this app ;)
very responsive and helpful support!
Easy set up and integration. Great app!
Awesome! Nice app will be trying some of the other apps
************BE CAREFUL ! MUST READ BEFORE INSTALLING************
It used to be $10 flat, but it's now $10 and 0,05$ per order. They are better alternatives for flat fee.
If you installed the app long time ago, you are fine, but if you are new, don't bother, it will cost you tons of money.
I've tried numerous times to get help from this app and have received no response. The link the app creates for tracking numbers that are provided to my customers is broken. Its missing a simple '/' in the URL. They won't respond or help me fix it. This has caused 1000's of customer complaints this month.
I am very impressed with Order Look Up. This system is so easy to use , just follow the instructions and everything will be smooth. Im new at ecommerce and Order Look Up makes my job so much easier and it saves me hours everyday. If you are new to ecommerce or even a seasoned pro and you want to save countless hours of time, I would high recommend Order Look Up, it is the very best by far. I have tried the other services like Order Look Up but they don't even come close to Order Look Up. Order Look Up was recommended to me by my mentor Mr. Fred Lam who is very well know Internationally - a Ecom Marketing Guru. So if a Marketing Guru and a Newbe like myself is impressed by it, well thats speaks for itself. So I would highly suggest everyone use Look Up and you will also save time and enjoy it. Im Carlos Julian Gold Blum on my way to the top...
PS. - As I forgot to give a rating, I noticed there are only 5 Stars. There should be 6 or 7 Stars up there...
I love this app!! Their service is very good and fast!! Highly recommend it!!! Every Shopify store owner need this :)
Our customers at United Bracelets love the fact that they can look up their order with their email address. Saves us a bunch of time and makes everyone a little bit more happier :)
This is a great app. The only thing that would make it better is the ability to add a custom status field. We've been able to update the language to suit our needs and provide our customers with production information as well as tracking info when it populates. It has greatly reduced the "where's my order" requests that come with a personalized/made to order product. We've tried several order tracking apps and this is by far the best.
I absolutely love this App. The main benefit is that it reduced significantly the number of emails I receive from my customers asking me their tracking info. I see in the statistics inside the app that a lot of my customers use the order lookup to see exactly where their package is. In other words, I have 1 thing less to think about my business and my busy schedule. I totally recommend it! Well done guys!
I would really recommend this product. Less customer problems. Lol. Great customer service.
Awesome app, really cuts back on customer complaints