Reviews (138)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

April 24, 2017

great platform that will give customers peace of mind!! :)

Smile Sciences
United States
About 6 years using the app
December 10, 2018

These guys promised to make a small front end development change for us, but all of a sudden stopped responding.

Planet Of The Vapes
United States
Over 4 years using the app
March 5, 2014

The app works just like everybody says it does, I've seen it in action before and just installed on our site---it's awesome and I wish I'd seen it sooner! The amount of phone time this thing saves, at least with our customer base, as we get a ridiculous number of people who call in to check status or ask for a tracking number, even though all of that has been emailed to them already. This is ...

RetechTV.com
United States
About 2 months using the app
June 18, 2017

Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.

Testing Boston Spice
United States
Over 4 years using the app
March 31, 2014

Takes the pressure off updating customers status, but to what extent we haven't been able to determine.

Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc.

Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ...

The WOD Life
Australia
Over 3 years using the app
December 23, 2015

This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money!

Devon
http://www.bikiniluxe.com
Bikini Luxe - Designer Swimwear and Luxury Resort wear

Bikini Luxe Swim
United States
Over 3 years using the app
August 1, 2017

Great app and great support
keep it up

Wihear
United States
Over 3 years using the app
April 9, 2018

************BE CAREFUL ! MUST READ BEFORE INSTALLING************

It used to be $10 flat, but it's now $10 and 0,05$ per order. They are better alternatives for flat fee.

If you installed the app long time ago, you are fine, but if you are new, don't bother, it will cost you tons of money.

Super Prix
France
Over 3 years using the app
April 15, 2014

This app has helped reduce our customer support tickets. Now that customers can just click and search for the status of their own order without having to ask us, we're seeing a reduction in support tickets that were just wanting to know where their order was. We made this a direct link on our main navigation. If this is prominently placed on your website, it will definitely save time!

iStabilizer
United States
Over 2 years using the app
April 3, 2018

Scum bags- just started charging me whatever they wanted. I agreed to $10 a month. WTF

United Monograms
United States
Over 3 years using the app