Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.
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App didn't work at all, didn't track any of my orders. Support was no help, waited for a week to fix and got nothing. Found another app (Trackr) that worked perfectly from the start.
The $ values did not align correctly and there is a limitation on the control to match your theme. On several requests, the support dribbled through after continuous follow up and in the end, the support just stopped without resolving my formatting issue of the form. Not an app that up to the Shopify expected level.
Hi there,
I hope this finds you well. I'm sorry that you had a negative experience with the app and our team.
When reviewing this case, I did a deep dive through every ...
I am so angry !!!!!
It is a scamming app. I have deleted it but it had stolen me 10USD. I demand a refund because it must not steal my 10 USD because I did not use it.
How can I get my money back knowing that I have deleted this bloody app. I could have bought another thing but to be taken 10 dollar for an app that I deleted and it stole my money . something that I would never like someone to be ...
Hi there,
I can tell you are very unhappy with being charged for order lookup, and I am sorry that you are frustrated with the situation.
We checked our emails and did not ...
I have deleted the app and still got charged $10????
do not install this scam app, can i have a refund
Hi there,
We emailed you this morning regarding this issue. We received your email requesting a refund at 4am PDT (before our operating hours), and not only responded to ...
Very bad, support is not working. Also app just sometimes works with e-pack.
Do not recommend. Money wasting!
good concept. but no support whatsoever. cannot get help from them at all. feels like the app works half the time. only showing tracking info for certain orders and not others. can't get any help from support
Absolute garbage fees, total scam artists. I'm disputing my charges with my bank as I did not agree to this.
Hi there,
I’m so sorry you had a negative experience with our app. At venntov we try to make every experience positive and have thousands of happy customers.
It seems as if ...
We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a ...
Deleted app while free trial, but the subscription remained and the money was withdrawn. Cant unsubscribe...
Why Charging per Order ??? too much expensive !!