Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.
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i can not cancel my subscription.....................................................................................
Hi there,
I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund.
Please let us know what else we can do to turn this negative experience into a positive one.
All the best,
Rhian Beutler
President
venntov
Awful app. First off the customer service does not respond most of the time, leaving you worried about the functioning of the app. Second off, there's so many things you need to do manually to make the tracking on your site working. So many things in which you know so little about. It's the type of things the app should be doing for you to make it easier for the buyers to use. I never used an app that inconsistent and complicated. Please use AfterShip if you really don't want to waste your time and have an efficient system for tracking in your site.
Hi there,
We have been working with you behind the scenes on this but wanted to take a moment to publicly acknowledge your feedback.
Our support team always got back to you in a timely ( within one business day) manner- and prior to you leaving this review - you were aware that we were working on the challenge you were having.
We have reached out to you three times since the review, and only once have you responded- we really want to make this right for you- as we truly value all of our merchant's experiences.
Most recently Rob, the Director of Product reached out to you to continue dialogue and troubleshoot.
Please respond back to his emails, we want to ensure that you have a positive experience with Order Lookup.
All the best,
Rhian Beutler
COO/Co-founder
I wanted to give this app a chance since I liked Has It Shipped Yet, but $10 a month for only 100 order lookups and $0.05 for each lookup after? Guess I'll try AfterShip or some other order lookup app.
shitty app, doesn't work, always says wrong email
I have the app Has it shipped yet, it is FREE. I have to migrate to this new app because this company bought the other and is shutting it down. They charge 10 a month, or 120 per yr . Absolutely unacceptable.