Reviews (138)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

February 5, 2015

Works exactly as described. It has saved me so much time that I can devote to more value added activities!

The Elephant Pants
United States
10 months using the app
April 21, 2014

This is a must have for any shopify site. It does EXACTLY what it was intended to do.

Dorkees.com
United States
9 months using the app
July 17, 2013

Looking to cut down on CS emails and hoping this helps and our customers find it useful. After installing I had an issue with the way it looked on our site, so I emailed their CS and the issue was fixed very fast. Would highly recommend!

Raw Generation Juices
United States
8 months using the app
January 22, 2015

I am very happy with this application. It has provided a much needed piece of functionality to our store. Upon installation, one of our other applications we use was causing the order statuses to appear a little screwed up, however we emailed customer service and within hours they had it working perfectly for us.

Aerobotic Solutions
United States
6 months using the app
January 20, 2014

Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!

INTO THE AM
United States
4 months using the app
November 7, 2017

Great App - Provides excellent shipping feedback to our customers

Bunkbedking
United States
Over 7 years using the app
April 3, 2017

Absolutely essential. Customers need/want to know where there order is, and now they can. This is such a simple tool to make your store feel like the big time. 100% worth the money to not have to manually track orders for our customers. We are so happy to finally have this capability on our site. Thanks!

Dirt Cop
United States
Over 6 years using the app
April 24, 2017

great platform that will give customers peace of mind!! :)

Smile Sciences
United States
About 6 years using the app
March 5, 2014

The app works just like everybody says it does, I've seen it in action before and just installed on our site---it's awesome and I wish I'd seen it sooner! The amount of phone time this thing saves, at least with our customer base, as we get a ridiculous number of people who call in to check status or ask for a tracking number, even though all of that has been emailed to them already. This is ...

RetechTV.com
United States
About 2 months using the app
June 18, 2017

Super easy to install. Took 30 seconds. I love that you can customize the display text the customer sees. Fast support response. A must have for your customers to be able to look up their order status without emailing you everytime.

Testing Boston Spice
United States
Over 4 years using the app