Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.
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This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise.
Highly recommended!
Love it! Customers want instant feedback and this app provides that. Order Lookup App saves us time and money while making our customers happy. With holiday orders already coming in, this app really helps.
Great app. Benefits both the customer and the business. Recommended.
Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.
Hi there,
I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app!
I have taken note of your want for extended customization options, and would love to chat with you further about what you are looking for.
Could you please email support@seomanager.com and ask for Rhian? We try to make feature changes that are requested by our users and we are ALWAYS open to feedback.
All the best,
Rhian Beutler
COO/Co-founder
Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.
This is now my second install. Works like a dream, as always. Thanks!
I LOVE this App! I have in on all my stores I have running. It is simply the cleanest smoothest app for what you want to achieve in order tracking and more.
Hi,
Sorry for the late reply- things have been quite busy (in a good way) over here. I saw your review when it came in, shared it with the team and then we got back to work without me responding. Oops!
Thank you for choosing our app, we REALLY appreciate your business.
So happy to hear that you have it on all of your stores ( by the way would love to connect with you and talk to about the multiple stores you have- so cool!)
Please email us at support@orderlookupapp.com if you need anything, or if you want to connect in general (ask for Rhian).
Wishing you all the best,
Rhian Beutler
COO/Co-founder
A helpful tool to help reduce customer support requests.
With this holiday rush on the way, this app is a must. Order Lookup app has reduced 80% of the customer service emails we receive.
I absolutely love this App. The main benefit is that it reduced significantly the number of emails I receive from my customers asking me their tracking info. I see in the statistics inside the app that a lot of my customers use the order lookup to see exactly where their package is. In other words, I have 1 thing less to think about my business and my busy schedule. I totally recommend it! Well done guys!