Reviews (138)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

December 23, 2015

This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money!

Devon
http://www.bikiniluxe.com
Bikini Luxe - Designer Swimwear and Luxury Resort wear

Bikini Luxe Swim
United States
Over 3 years using the app
August 1, 2017

Great app and great support
keep it up

Wihear
United States
Over 3 years using the app
December 9, 2016

Why it always says "Sorry, that order was not found
The email address entered must match the email address that was used when the order was placed. Please contact support if you continue to have trouble finding your order."? Please help

The Hairbrush Store
United States
About 3 years using the app
April 9, 2017

Great app, they even configured a tax setting for us.

Incu 2
Australia
About 3 years using the app
January 20, 2015

Just added this to our online store during the holidays and has been very successful for us. It has cut down the amount of customer service emails from people wondering the status of there order.

Popular Demand
United States
About 1 month using the app
Edited October 23, 2015

This is the BEST Order Lookup/Status App on Shopify hands down. Took 5 minutes to setup, looks great, and has reduced the amount of customer support emails we get by almost 40%. Easily worth $10.00 a month, hell worth $100 a month to us. The amount of time it's saving our staff each day is phenomenal. I tried out about 3 others, one from Bold apps (order manager), and a couple others. All 3 were ...

Tbdliquids
United States
Almost 3 years using the app
August 19, 2014

This app has definitely reduced customer emails significantly. Very useful app and works great

Only For You Boutique
United States
About 1 month using the app
November 17, 2015

This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise.

Highly recommended!

Xenotees
United States
Over 2 years using the app
March 12, 2020

Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.

Sheltercase
United States
About 2 years using the app
venntov replied March 15, 2020

Hi there,

I am SO happy to hear that you are receiving fewer emails asking you "where's my order" - that is our number one goal with this app!

I have taken note of your want ...

July 5, 2016

Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.

Pretty Fireplaces
United States
About 2 years using the app