Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.
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I am so angry !!!!!
It is a scamming app. I have deleted it but it had stolen me 10USD. I demand a refund because it must not steal my 10 USD because I did not use it.
How can I get my money back knowing that I have deleted this bloody app. I could have bought another thing but to be taken 10 dollar for an app that I deleted and it stole my money . something that I would never like someone to be put in. As any user or customer I would never want someone to take my money after when I decided to desintall an app.
Worst App ever be caution
Hi there,
I can tell you are very unhappy with being charged for order lookup, and I am sorry that you are frustrated with the situation.
We checked our emails and did not get any emails from you (but sent one, so please check!)
I would like to give you some clarity in relationship to billing.
You installed the app on April 20th and uninstalled it on May 8th. This means that you had the app for 18 days, which is 11 days longer than the 7 day trial period.
The last thing we ever want is for you, or anyone to think our company or app is a scam- we pride ourselves on our integrity and ethical business practices.
We are happy to make this right for you, and to refund the money. But it does require you responding to our email, otherwise we are unable to refund you the $10 USD you were charged for using the app.
Please email us at support@orderlookupapp.com or respond to the email we already sent.
Like I said, we want to make this right, and for you to be happy.
All the best,
Rhian Beutler
COO/Co-founder
***UPDATE***
June 30, 2020
Hi again,
We wanted to confirm that you have received your refund as we have not received an email confirmation from you.
In collaboration with Shopify we refunded your $10 USD on May 23rd.
Please email us back so we know that you have received these funds, as our customer's satisfaction is very important to us.
All the best,
Rhian Beutler
COO/Co-founder
I have deleted the app and still got charged $10????
do not install this scam app, can i have a refund
Hi there,
We emailed you this morning regarding this issue. We received your email requesting a refund at 4am PDT (before our operating hours), and not only responded to your email by 6:49am PDT (also before our operating hours), we also offered to refund you the $10 USD.
It seems as if there may be some confusion as to when you get billed. You installed Order Lookup on May 4th, at which time you agreed to the $10 USD monthly fee.
You then uninstalled on May 20th. Because you used the app for longer than the 7 day trial, you were billed.
We want to make this right for you, and the last thing we want is for you, or anyone to think that we are a "scam."
We have thousands of happy customers, and generally people email us if they need a refund for whatever reasons.
Please respond to our email, or email us again at support@orderlookupapp.com.
All the best,
Rhian Beutler
COO/Co-founder
***UPDATE***
May 30, 2020
Hello again,
Your refund was processed on May 25th, in collaboration with Shopify. We emailed you to confirm but have not received a response.
As mentioned previously, we pride ourselves on giving exceptional customer experiences and want to ensure your refund was received.
All the best,
Rhian Beutler
COO/Co-founder
Great customer service. Account was verified quickly. App is easy to use and gives customers that piece of mind we strive to give.
Hi,
I hope you are having an awesome day! Thank you for the kind words- I will pass them along to the support team.
We are so glad that you find the app giving your customers peace of mind- that makes me so happy, and I know it will make the rest of the team happy as well.
If you ever need anything moving forward, please never hesitate to reach out to us at support@orderlookupapp.com
Best wishes,
Rhian Beutler
COO/Co-founder
I enjoyed the quick response.
It was very helpful due to me being in a time crunch frenzy.
Thank you.
Hello!
Thanks so much, we are so glad that we are able to provide a solution to your time crunch frenzy!
I hope that your business continues to grow and please always feel free to reach out to us at support@orderlookupapp.com
All the best,
Rhian Beutler
COO/Co-founder
very good everybody must use it , friendly to use .
Thank you so much for your kind words. I am so glad that you found it friendly to use.
If you ever need anything moving forward please email us at support@orderlookupapp.com
Best wishes,
Rhian Beutler
COO/Co-founder
Great app for me and the customers to find out about their orders. I know when I order something I always want to know the status of it.
Hi!
Thank you for your review, I love that you love the app for both yourself and your customers.
When we set out to build this app we thought "how can we make it so customers can always look up their order to see where it is?" It sounds like we hit the mark!
I hope you are doing well, and if you need anything in the future please email us at support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
I LOVE this App! I have in on all my stores I have running. It is simply the cleanest smoothest app for what you want to achieve in order tracking and more.
Hi,
Sorry for the late reply- things have been quite busy (in a good way) over here. I saw your review when it came in, shared it with the team and then we got back to work without me responding. Oops!
Thank you for choosing our app, we REALLY appreciate your business.
So happy to hear that you have it on all of your stores ( by the way would love to connect with you and talk to about the multiple stores you have- so cool!)
Please email us at support@orderlookupapp.com if you need anything, or if you want to connect in general (ask for Rhian).
Wishing you all the best,
Rhian Beutler
COO/Co-founder
Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day.
I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!!
PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.
Hello!
We got to chat on Facebook a bit, so I wasn't going to respond to your review here, but I have to tell you I just re-read it and it made my day!
Thank you so much for saying such kind things- I shared it with my team when you posted it in FB and here and they were overjoyed.
Anyways, I hope you are having an awesome day and staying well.
As always, please let us know if you need anything at all by emailing support@orderlookupapp.com
Best,
Rhian Beutler
COO/Co-founder
Just started using the app, seems really easy and user friendly, Great work to everyone working on the app.
Hello,
Thank you so much for choosing Order Lookup as your order tracking app, we appreciate your business.
I am glad to hear that you are finding it easy to use and user friendly- and will pass on you kind words to our entire team, it is much appreciated!
If you need anything in the future never hesitate to email us at support@orderlookupapp.com- always happy to help.
Best regards,
Rhian Beutler
COO/Co-founder
We just installed it and launched and had our first $100 day. all of our customers who used it said it was a great feature for them to use!
Hi there,
Congratulations on your first $100 day!
We are so happy you chose us as your order tracking app, and so happy that your customers love it.
If you need anything moving forward please email us at support@orderlookupapp.com , we are always happy to help!
All the best,
Rhian Beutler
COO/Co-founder