Order Lookup | venntov

Name: Order Lookup | venntov
Brand: venntov
Rating: 4.1 (138 reviews)

Pricing: $10/month. Free trial available.
Rating: 4.1 (138)
Developer: venntov

Save valuable customer service time with automated order tracking.

Order Lookup helps to reduce support requests by giving customers real-time order tracking information Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

Order lookup for customers
Order tracking across over 100 shipping carriers
Customizable order lookup page

Highlights: Use directly in Shopify admin

Languages

English

Works with

OrderlyEmails, China EMS, China Post, ePacket, +400 more carriers

Pricing

Essential

$10 / month

100 lookups included in monthly fee. $0.05 per addt'l lookup

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (138)

Overall rating

4.1

Counts per rating level

75% of ratings are 5 stars
103
4% of ratings are 4 stars
6
3% of ratings are 3 stars
4
0% of ratings are 2 stars
18% of ratings are 1 stars
25

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

November 7, 2017

Great App - Provides excellent shipping feedback to our customers

Bunkbedking

United States

Over 7 years using the app

April 3, 2017

Absolutely essential. Customers need/want to know where there order is, and now they can. This is such a simple tool to make your store feel like the big time. 100% worth the money to not have to manually track orders for our customers. We are so happy to finally have this capability on our site. Thanks!

Dirt Cop

United States

Over 6 years using the app