Orders and shipping
Order Lookup

Order Lookup

by venntov

Live order tracking for your customers. They'll love it.

4.3 of 5 stars(110 reviews)
$10/month. 7-day free trial. Additional charges may apply.
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Reduce customer support

Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.

Live tracking

Give real time order information to your customer with a fully customizable order lookup page.

ePacket support

Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.

About Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Integrates with

  • OrderlyEmails,
  • China EMS,
  • China Post,
  • ePacket,
  • +400 more carriers

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Support

Pricing 7-day free trial

See all pricing options

$10/month

100 lookups included in monthly fee. $0.05 per addt'l lookup

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.3 of 5 stars
 Based on 110 reviews

  • 5 of 5 stars
    77% of ratings are 5 stars
    (85)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    14% of ratings are 1 stars
    (15)
View all 110 reviews

Most recent reviews

Zippy Gifter

Rating
5 of 5 stars
Last edited
May 15, 2019

This is a great app and very reasonable price! Support was prompt in answering my question and a very detailed response was given which I appreciated very much.

The Home Security Superstore

Rating
1 of 5 stars
Posted
May 1, 2019

We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?!

I strongly suggest you not waste time with this app. I hope this helps others.

Sweet Winters

Rating
5 of 5 stars
Last edited
April 14, 2019

I love this app. Shipping is my greatest concern and this gives me a peace of mind that my customers have that extra level of comfort when shopping at my store

View all reviews