Orders and shipping
Order Lookup

Order Lookup

by venntov

Live order tracking for your customers. They'll love it.

4.2 of 5 stars(134 reviews)
$10/month. 7-day free trial. Additional charges may apply.
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Reduce customer support

Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.

Live tracking

Give real time order information to your customer with a fully customizable order lookup page.

ePacket support

Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.

About Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Integrates with

  • OrderlyEmails,
  • China EMS,
  • China Post,
  • ePacket,
  • +400 more carriers

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Support

Pricing 7-day free trial

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$10/month

100 lookups included in monthly fee. $0.05 per addt'l lookup

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    77% of ratings are 5 stars
    (103)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    16% of ratings are 1 stars
    (21)
View all 134 reviews

Most recent reviews

Hype-Not Unique Cases

Rating
5 of 5 stars
Last edited
August 24, 2020

This app simplifies how my customers would be able to look up their orders. i love it! And I know my customers will love it too!

homeexerciseband

Rating
5 of 5 stars
Posted
July 28, 2020

This application has really helped our customers engage a little more with their orders, I would 100% recommend!

Famous Breeze

Rating
1 of 5 stars
Posted
June 24, 2020

Awful app. First off the customer service does not respond most of the time, leaving you worried about the functioning of the app. Second off, there's so many things you need to do manually to make the tracking on your site working. So many things in which you know so little about. It's the type of things the app should be doing for you to make it easier for the buyers to use. I never used an app that inconsistent and complicated. Please use AfterShip if you really don't want to waste your time and have an efficient system for tracking in your site.

Developer reply

June 29, 2020

Hi there,

We have been working with you behind the scenes on this but wanted to take a moment to publicly acknowledge your feedback.

Our support team always got back to you in a timely ( within one business day) manner- and prior to you leaving this review - you were aware that we were working on the challenge you were having.

We have reached out to you three times since the review, and only once have you responded- we really want to make this right for you- as we truly value all of our merchant's experiences.

Most recently Rob, the Director of Product reached out to you to continue dialogue and troubleshoot.

Please respond back to his emails, we want to ensure that you have a positive experience with Order Lookup.

All the best,

Rhian Beutler
COO/Co-founder

View all reviews