Orders and shipping
Order Lookup

Order Lookup

by venntov

Live order tracking for your customers. They'll love it.

4.3 of 5 stars(114 reviews)
$10/month. 7-day free trial. Additional charges may apply.
Add app

Reduce customer support

Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.

Live tracking

Give real time order information to your customer with a fully customizable order lookup page.

ePacket support

Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.

About Order Lookup

Order Lookup helps to reduce support requests by giving customers real-time order tracking information

Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

When you use Order Lookup, a significant amount of your customer support requests will be eliminated, which saves you time and money, while simultaneously allowing you to provide a flawless customer experience.

Additionally, this highly customizable app allows you to adjust display styles and output information and is offered in multiple languages but supports any language you choose.

Integrates with

  • OrderlyEmails,
  • China EMS,
  • China Post,
  • ePacket,
  • +400 more carriers

Media gallery

Support

Pricing 7-day free trial

See all pricing options

$10/month

100 lookups included in monthly fee. $0.05 per addt'l lookup

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.3 of 5 stars
 Based on 114 reviews

  • 5 of 5 stars
    77% of ratings are 5 stars
    (88)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    14% of ratings are 1 stars
    (16)
View all 114 reviews

Most recent reviews

LUXURYSHAPEWEAR

Rating
5 of 5 stars
Posted
November 14, 2019

Just installed the app. The support service answered my question very quickly. I hope that in the future there will be no problems. Have a nice working day to you guys!

Custom Doggy Pillow

Rating
5 of 5 stars
Posted
October 19, 2019

I love this app it makes it fast and easy for our customers to track their orders. we use it on all our stores and it has never failed us. Highly recommended

The Travel Buddy 5000

Rating
1 of 5 stars
Posted
September 16, 2019

good concept. but no support whatsoever. cannot get help from them at all. feels like the app works half the time. only showing tracking info for certain orders and not others. can't get any help from support

View all reviews