Order Lookup | venntov

Name: Order Lookup | venntov
Brand: venntov
Rating: 4.1 (138 reviews)

$10/month. Free trial available.

Rating (4.1)

Reviews

138

Developer

venntov

Easy-to-use Order Lookup admin tools for desktop

Order Lookup supports over 20 languages and all text is customi

Simple and intuitive interface for your customers

Clear indication of where an order is in the fulfillment chain

Real-time order tracking for your customer's when using Order Lo

Order Lookup gives your customers a visual invoice along with tr

Simple and intuitive interface for your customers with Order Loo

Helps customer's know where an order is in the fulfillment chain

Real-time order tracking for your customer's when you use Order

Order Lookup provides your customers a visual invoice along with

Highlights

Built for your business

Use directly in Shopify admin

About this app

Launched

October 11, 2012

Languages

English

Save valuable customer service time with automated order tracking.

Order Lookup helps to reduce support requests by giving customers real-time order tracking information Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

Order lookup for customers
Order tracking across over 100 shipping carriers
Customizable order lookup page

Pricing

Essential

$10 / month

100 lookups included in monthly fee. $0.05 per addt'l lookup

7-day free trial

Essential

$10 / month

100 lookups included in monthly fee. $0.05 per addt'l lookup

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

138 reviews

Overall rating

4.1

Counts per rating level

75% of ratings are 5 stars
103
4% of ratings are 4 stars
6
3% of ratings are 3 stars
4
0% of ratings are 2 stars
18% of ratings are 1 stars
25

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its efficiency in reducing customer support interactions by up to 40%. They appreciate its user-friendly interface, quick setup, and reliable order status feature. The responsive support from the developers is also praised. Many find it worth its cost and suitable for businesses of all sizes, with some integrating it into their order confirmation emails for added convenience.

Edited December 2, 2014

We've only been using this app for 1 month and we can already tell it's a win-win. About 35% of our customers are using it, and I expect that number will increase now that we've added a hyperlink to "Check Order Status" in our Order Confirmation Emails. We had a very minor css display issue a couple of buttons that Josh took care of right away and at no cost. Love the fact that our customers can keep tabs on their orders, on their own time, and without sending in a support ticket. With customers in different time zones this app allows us to provide a much higher level of customer support without having to lift a finger. Thanks for the great app!

Ames Bros

United States

Over 5 years using the app

November 25, 2014

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

Angelus Direct

United States

Almost 5 years using the app