Reviews (283)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to streamline the shipping process, reporting up to 70% savings on shipping costs and significant time efficiencies. It supports seamless integration with platforms like Shopify, Magento, and eBay, and features one-click label printing, batch processing, and automatic order updates. The user-friendly interface and reliable performance are notable, especially for international shipping with pre-filled customs documents and easy insurance options. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.
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As a Mac user, I could not use the app (though this wasn't displayed anywhere in the content I reviewed on the service). This prevented printers to be selected - rendering the use of my thermal printer pointless.
I also found the customer service poor. They responded to some email quickly, but often waited days for questions they couldn't or didn't want to answer.
Finally, after switching to endicia, I discovered that they are about $1 more for shipping.
If you are a Mac user, do not bother with this service. *Please include this in future advertising so others don't waste hours educating themselves on how it works only to find out the hard way.
*Note: If you are a windows user and don't mind paying more for shipping, all of the functionality of OrderCup appeared to be very valuable.
Thanks for the feedback. A lot has changed since your review from over ten years ago, in terms of both Macs and OrderCup technology and capabilities. We work seamlessly with Shopify, multiple leading carriers and a host of printers on Macs! And with our best-in-class 24x7 service to match. But you don't have to take our word for it, read our recent reviews. Give us a try again, you won't be disappointed.
I wish there were another app to integrate shipping with Shopify. It's so very nice to not have to copy and paste shipping info to another program, but everything is far more difficult in OC than it should be. Nothing is intuitive, not even setting up and everything just seems poorly organized.
Cost also leaves something to be desired. They charge a $10 monthly fee AND the postage is more expensive than other methods (for USPS anyway).
Add on top of that, in my experience, nothing has really gone smoothly with them (perhaps catching OC at a bad time - but they've had tons of server issues causing me to use another program to send shipments out, completely defeating the purpose) and I'm really not a fan.
It's a great idea, but it doesn't see to work for me. Maybe it's because I'm on a Mac, not sure. Some labels don't generate properly and can't seem to create customs forms for USPS. If it worked properly, I'd buy it.
Thanks for the feedback. A lot has changed since your review from over 10 years ago, and we work seamlessly with Shopify, multiple leading carriers and a host of printers (both label and regular) on a Mac! And with our best-in-class service to match. Give us a try again, you won't be disappointed.