Reviews (281)

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.

April 3, 2024

We have been using Order Cup for over five years now and are very happy with the service. We use Order Cup for shipping across North America, the layout is user friendly, easy to navigate, and has a nice clean look. The representatives at Order Cup are quick to resolve any issues, very friendly, and all have wonderful customer service. Thank you Order Cup and a special thank you to Ed!
Almost 3 years using the app
Kuberas Inc. replied April 4, 2024

Thanks so much for your review. We appreaciate yourt feedback and are constantly looking for ways to improve our application and customer service.

April 1, 2013

I used ordercup since I opened my store and its been a lifesaver. Good, responsive customer support as well!

Whipping Post
United States
About 13 years using the app
April 4, 2013

Ordecup is a must-have for me and my large sales volume. It makes the shipping process as fast and painless as it can be. I can also be sure that I'm choosing the most cost-effective shipping method when I use OrderCup.

Rescue Chocolate
United States
Almost 12 years using the app
Edited April 14, 2024

OrderCup has been our shipping platform for over 15 years. The information is clear, navigation is simple, and support is always there.
They listen to details and are always happy to assist. This is very helpful when you use the program everyday!

Inline Fabrication
United States
Almost 11 years using the app
Edited May 2, 2023

This app literally has saved us hundreds of hours of cut and paste tedious labor and allows us to have less employees be way more productive, and at the same time not just faster, but more organized as well. No way I would think of running an online store without Ordercup

Update 5/2/2023
10 Years later and we're still using OrderCup, the customer service is always above and beyond and any issues that arise are quickly resolved. Thank you Ed for all your help.

Shop Ewing Athletics
United States
Over 10 years using the app
March 27, 2013

Ordercup is quick, easy to use, and the staff is awesome. It saves us at least ten hours a week!

United States
Almost 10 years using the app
April 9, 2014

I just got the best support ever in a time of great need. Thanks you, Shopify!

Tommy Angelo
United States
Almost 9 years using the app
April 21, 2014

Amazing customer service - answered my questions quickly. Received a call from tech support the first day to see if I had any questions about the app.

Brush On Block
United States
Almost 9 years using the app
Edited June 19, 2023

I recommend this app without reservation. The product is excellent and the support is excellent; it is a phenomenal app.

The integration with Canada Post is seamless. It has saved us a ton of time and a ton of money. My only regret is not having installed it sooner. Highest recommendation!

We still are loving this app and the personal help from a good guy named Ed. He is phenomenal and has provided excellent customer service for the last two years. Thanks Ed!

Almost 9 years using the app
May 30, 2014

Order cup saved the day!! I love this website!

Garance Doré Boutique
United States
Almost 8 years using the app