OrderCup , 280 reviews

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.

December 7, 2012

While Ordercup's support staff is very nice and genuinely want to help you (although I didn't appreciate the phone calls asking me to give a better review than the one I left a previously) - I'm afraid the program just leaves too much to be desired for me. The user interface is pretty bad. It would be ok if this were the 15 years ago, but compared to most any other program it seems rudimentary. They really should invest in UI design. Granted, some people don't care if the site looks nice, just as long as it works. It does work, mostly, but it's not at all intuitive. It's hard to figure out where settings and options are and I feel like I spend too much time bumbling around looking for things. Their competition won me over because of cost and a MUCH better user experience.

Sorry Ordercup, you just aren't a good fit for me. But based on other reviews, it seems you have plenty other satisfied users. Good luck to you.

Nabele Natural Products
April 20, 2011

I had high hopes for this app, but when it came to pricing it fell short.

On one hand, it's the perfect solution for Shopify since it completely integrates, and automates many of the features that are otherwise manual with, say, Stamps.com. On the other hand, you can't ship something stand alone (eg- if you have a special request from a customer).

In those instances you'll have to use Click-n-Ship, Stamps.com or some other solution. Furthermore, while the $10/month seems like a steal on the surface, when you include the percentage up-charge on postage purchases (especially during peak shipping times) this service could end up costing $100 or more for some months.

End of the day, I think they need to figure out a better structure for charging, and ultimately allow for a stand alone shipping situation that's not necessarily contingent upon a Shopify order.

April 19, 2012

It seems like this will be a great application once it is up and running, and well worth the money.

But it can be fairly complicated to set up and the support website and knowledgebase are useless. If you have a question you can wait 3 days for an email (their terms of service) or pay $50 to talk to someone.

It needs much better support, but the capabilities are worth the frustration.

Q5 Combat