OrderCup , 281 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.

January 19, 2018

OrderCup has made shipping so much easier for us, and their customer service is outstanding! They respond quickly and will even get on the phone with you to explain everything. Ed in customer service is so pleasant and explains everything well.
Thank you, OrderCup!

Nialaya
United States
29 days using the app
May 5, 2014

these guys are top notch! Their customer service is absolutely fantastic and they helped me set up shipping and were there every step of the way! Definitely recommend!

Red Label Nutrition
United States
27 days using the app
April 15, 2014

I'm very new to Shopify and Order Cup and i had a great session with their help team using screen share. i feel ready to take on some orders now!

Bowl & Pitcher
United States
20 days using the app
December 23, 2016

There's guys are fabulous! Thanks Aloke and Ed for helping me get started so helpful and understanding. I can see why this is a top rated app!

Chichair Extensions
New Zealand
8 days using the app
May 21, 2020

Order Cup has a great support team! I was quite confused with my shipping carrier's process and Ed from Order Cup was able to clarify everything for me! He took the time to call me and explain step by step how Order Cup system works and what information my shipping carrier needed daily. If you are unsure of how this app works, need help with setup, or have any questions along the way; contact the support team and be assured that you are in good hands! I wish all apps had support like Order Cup! Thanks again, Ed!!

Interlaced Beauty
Canada
7 days using the app
March 30, 2017

Not only is the app amazing and does far more than expected, but Ed (OrderCup support) was super generous with his time to walk me through the entire app. He spent over an hour on the phone with me ensuring that my printers were set up properly and that all my shipping boxes were configured in the system. He took me through all the features and explained how they could help make my store more efficient. Great app and great staff! Wishing all developers were like this ...

Clearview Butterfly Zoo
United States
3 days using the app
May 12, 2014

Wow what a great help I received today with setting up this wonderful asset to my store. I'm so excited to get this started as I can see it will save me a lot of time and effort to get these packages out to my customers. I know they will also see that I have them in mind as I find these great apps to add to my store so that it can continue to run smoothly. So happy to have found this first class app so I can cancel my other shipping accounts.

Sequin Appliques
United States
2 days using the app
October 16, 2009

I like the app but it really needs to communicate back to shopify and have option to email customer tracking info

October 15, 2009

Very useful app for creating shipping labels and eliminating double entry. With this tool we have been able to create a place that prints all of our Shopify and eBay labels in one place. Thanks to the address verification tool we have yet to be charged an address correction fee from FedEx, the tool has been able to catch all the customer data entry errors thus far...it has paid for itself with this feature alone many, many times over. The software works with our FedEx standard printer perfectly, which we use to print our labels and packing list.

OrderCup has been the most useful app that has been added to our Shopify store, it's become necessary, and we highly recommend it.

October 21, 2009

Well after my first review I submitted a support ticket needless to say I was immediately helped by a gentleman named Prakash who walked though my issues directly with me. They spent the time to find out what we needed and made it work.

Before it would take me 10+ steps to fill an order.Now with Ordercup in 3 clciks I can print a shipping label on my thermal printer -- print a packing slip/ Invoice and even update shopify to email the customer and close the order.

I dont know what I was doing before Ordercup I wasted 100's of hours copy and pasting etc. Now their software allows me to do what I always wanted with a paid label and postage printing immediately.

I considered dropping Shopify due to missing these functions in past now this app has made Shopify the best cart solution to date.

Way to go Ordercup and Shopify you guys have a winner this time...

and thanks Prakash