Reviews (282)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline the shipping process, reporting up to 70% savings on shipping costs and significant time efficiencies. It supports seamless integration with platforms like Shopify, Magento, and eBay, and features one-click label printing, batch processing, and automatic order updates. The user-friendly interface and reliable performance are notable, especially for international shipping with pre-filled customs documents and easy insurance options. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.

Edited June 19, 2023

I recommend this app without reservation. The product is excellent and the support is excellent; it is a phenomenal app.

The integration with Canada Post is seamless. It has saved us a ton of time and a ton of money. My only regret is not having installed it sooner. Highest recommendation!

We still are loving this app and the personal help from a good guy named Ed. He is phenomenal and has provided excellent customer service for the last two years. Thanks Ed!

Consonant
Canada
Almost 9 years using the app
May 30, 2014

Order cup saved the day!! I love this website!

Garance Doré Boutique
United States
Almost 8 years using the app
April 9, 2013

There is absolutely no way we'd be doing our business the way we do without Ordercup. Our entire business is currently run by my wife and myself and her job is our "shipping department." The duplication of effort creating labels, doing international shipping forms and all the work to move customer data from Shopify to our USPS account, plus managing it is just not possible with 5-15+ orders a day and one person managing all of the shipping.

Ordercup is our "intern" that does all the grunt work and makes it all happen. Plus, their team is responsive and will call you personally if you're having problems and work you through the issues.

Functionality, efficiency and speed are #2 in our requirements, support is #1. Ordercup brought both (you never realize how much support matters until shopify decides to change something and mess with you).

Literally saves hours of time doing data entry and management. If you're a small shop trying to grow and need a way to get there, ordercup is your way to get there.

AwesomeDrinks
United States
Almost 8 years using the app
March 27, 2013

Order cup makes shipping a breeze - perfect for a growing company like us. Stellar customer service to boot.

Of a Kind
United States
Over 7 years using the app
Edited August 2, 2020

Ordercup has been great at working with our website to organize and ship. I like that you can look back at each order and see if it is still in transit or has been delivered. It also gives you a warning when the address may not be valid or complete. It is very easy search for orders to see their status.
I've had a few questions/inquiries and ordercup staff has always gotten back to me within about half a day-- which is outstanding!

Friend's Ranches
United States
Over 7 years using the app
May 5, 2020

I've been using OrderCup for over 3 years, and they are absolutely flawless. Their service when needed has always been nearly instantaneous. They really go beyond the call of duty, and it's not uncommon to get a phone call from them moments after you send a request for help. Labels are easy to make, it ties into your store and just works every time.

MercyImages.com
United States
Over 7 years using the app
March 18, 2013

With my launch just around the corner I was worried about how to handle the shipping portion of the orders -- Ordercup has great videos and easy set up. Also, was able to get support on questions and now I am confident to start my business!

Chasing Paper
United States
Over 7 years using the app
June 23, 2019

The Support Team is amazing! Always helpful, informative, and quick. They go above and beyond to make sure we have all we need.

The Detox Market - Canada
Canada
Over 7 years using the app
Kuberas Inc. replied June 23, 2019

Thanks so much for the trust you place in our team!
The OrderCup Team.

April 24, 2014

Ordercup support is very helpful in assisting me each time I need their help. The customer service rep just showed me how to save lots of money on postage. Great job Order Cup!

Ebonnet™ by EboniCurls™
United States
Over 6 years using the app
April 3, 2013

Easy interface with both Shopify and Amazon. Best of all is their tech support. As a newcomer to online selling OrderCup customer service has been a lifesaver.

Squooshi
United States
Over 6 years using the app