Reviews (282)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline the shipping process, reporting up to 70% savings on shipping costs and significant time efficiencies. It supports seamless integration with platforms like Shopify, Magento, and eBay, and features one-click label printing, batch processing, and automatic order updates. The user-friendly interface and reliable performance are notable, especially for international shipping with pre-filled customs documents and easy insurance options. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.

Edited April 14, 2018

Update: After 4 years of using OrderCup we have been absolutely thrilled with their service. The product has performed very well and if there issues, support quickly fixed them. One of our favorite Shopify Apps.

OrderCup is one of those tools that just WORKS! It allowed us to take a process that used to take around 6 minutes per order down to about 15 seconds per order. In about 1/24th of the time...yes I said 1/24th.... we are able to import orders from our Shopify storefront, print shipping labels and packing slips and have the OrderCup application automatically update the orders as 'shipped' in Shopify and notify our customers of their shipment and tracking number. All this being done in about 2-3 clicks! With their new bulk shipment feature we should be able to possibly cut that time down to around 10 seconds per order. With our number of orders rapidly increasing, these time savings are HUGE! We can now offer even more great support to our awesome customers without wasting time on manual shipment imports.

Very rarely do you come across a product that makes your life so much easier and that creates a great customer experience for your customers. Being able to replace our old manual shipping process with this new integrated solution with OrderCup has been a breath of fresh air. We like to align ourselves with companies that are continuing to innovate and offer new features, OrderCup has demonstrated that this is exactly the type of company they are. We started using OrderCup with the mentality of "It's free to try out so what do we have to lose?"....and now we say to each other "What in the world would we do without OrderCup???" Great product!

Cleanhappens
United States
Over 6 years using the app
November 13, 2020

We are really pleased with how well OrderCup works with our website and enables us to seamlessly create shipping labels via any carrier, as well as track information. Their support staff are always on hand when needed to answer questions and ensure everything is running smoothly.

Frontier Pharmaceutical, Inc.
United States
Over 6 years using the app
March 27, 2013

Order cup is great for us! It is very intuitive and our production partners love it- highly recommended

Project Repat
United States
About 6 years using the app
April 25, 2014

Ordercup has been a huge help in making the order and shipping process much easier!! Customer support within hours of an email as well.

Thanks a ton!

Eric

www.canstand.com

CanStand
United States
Almost 6 years using the app
Edited March 3, 2016

Excellent customer service and online support! The customer service team is very helpful and insightful as well as quick to respond. Would definitely recommend OderCup to anyone running an online store.

Skratchlabs
United States
Almost 6 years using the app
March 30, 2013

Order Cup has been a great tool to use for shipping. It has helped us so much to get all our products out in a timely manner. I would recommend this to any company looking to grow

S2KI Store
United States
Almost 6 years using the app
August 21, 2017

It has been a great experience working with the OC team the past 3 years +. The team members I have contacted with most are Ed and Aloke. They are prompt to response to my Qs and help me whenever I needed help. They sure are professionals and knowledgeable in their system.

The OC system has also saved us money-often times, their rates are much better than my own carriers’ accounts. And the monthly fee they charge is very reasonable.

So, overall, we are very happy that OC is our shipping partner.

Thank you OC team!

Anny

Eighth Generation
United States
Almost 6 years using the app
April 11, 2013

Excellent shipping app, very powerful and the customer service is top notch. With shipping prices, features and browser/Java updates happening all of the time, they stick on top of things to make sure you wont have any trouble getting your labels printed fast. My online business would be much more work without Ordercup!

Astroid Designs
United States
Almost 6 years using the app
April 9, 2013

Ordercup has made life easier. Seamless integration with the shipping services, invoice creation, and customer communication are made easy with ordercup. They pay for themselves quickly.

OutdoorsInc.com
United States
Over 5 years using the app
April 2, 2013

I was using Stamps.com but it did not integrate with Shopify very well at all. OrderCup provides flawless Shopify integration, and I love that you can use DHL to ship internationally for cheap. There is one flaw I am unhappy with -- the fact you cannot batch-ship international orders! Please add this feature, OrderCup! Otherwise I am very pleased with this app.

USB Typewriter
United States
Over 5 years using the app