Overall rating
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 2, 2023

Subscriptions were something that we knew we needed to add to our tool bag, but finding and choosing the right partner was a task in and of itself. I am pleased to say that Ordergroove worked out to be the perfect fit for us. The set-up processes was a bear, however this was because of all of our existing Shopify apps and technology, which Ordergroove did an amazing job integrating and owning the entire process. Once launched, we have seen nothing but instant success. Thanks, Ordergroove Team!

Stash Tea
United States
April 19, 2023

Been pretty happy with Ordergroove since launch, overall the solution has fit our needs and growing subscription business. I'm going to say that one area of improvement would be the level of integrations they have with other SAAS solutions as Recharge has a ton more right now. They have come out recently with pretty robust solutions with Klaviyo which I am excited to test with the team

U Beauty
United States
Time spent using app: 10 months
March 29, 2023

We have found OG to live up to its promises to reduce time and simplify processes surrounding the inherent complexities of any subscription program business - without hesitation would encourage consideration of their services to see if there is a mutual fit. They specifically take time to ask the hard questions about how any business is managed so they recommend solutions that fit the business.

Only Natural Pet
United States
Time spent using app: 12 months
March 29, 2023

The level of support we've received from the team at Ordergroove has been top-notch. Pre-launch, our implementation manager, Mike, was extremely supportive in trouble-shooting all tech issues and since launch, our customer success manager, Valerie, and the OG customer service team have been super responsive and helpful.

United States
Time spent using app: 7 months
March 26, 2023

The ordergroove team is absolutely fantastic and works tirelessly to help us grow our subscription program!

Since launching Ordergroove, we've seen a significant increase in customer retention and loyalty, as well as a boost in overall revenue.

One of the capabilities that has been the most impressive is the platform's ability to seamlessly integrate with Shopify. This has made managing our subscription program much easier and more efficient, allowing us to focus on providing exceptional coffee and service to our customers.

What's more, the level of support we've received from the Ordergroove team has been exceptional. From onboarding to ongoing assistance (even developing new features!), they have been with us every step of the way to ensure that our subscription program runs smoothly and effectively.

Overall, we are extremely satisfied with our experience with Ordergroove and would highly recommend it to any business looking to grow their subscription program. It's an excellent solution that truly delivers on its promises. We anticipate that It will be a key part of our growth strategy for many years to come!

Compass Coffee
United States
Time spent using app: Over 2 years
Ordergroove replied March 29, 2023

Thank you for taking the time to leave your feedback! We're thrilled to hear about your business' growth and we look forward to partnering for continued success!

March 3, 2023

We have found Ordergroove to be a game-changer in every aspect of our business. Due to the nature of our subscription model, Ordergroove required some additional effort on the development side, but they welcomed us with open arms and accommodated us every step of the way! We were involved in the alpha and beta phases of the newly introduced prepaid subscription feature, which accounts for about 33% of our revenue. Month after month, they have released dozens of new features and improvements, which have helped us grow our user base tremendously. We are very pleased with our decision to migrate to Ordergroove and look forward to continuing to build our relationship with them in the future!

Wrist Mafia
United States
Time spent using app: 6 months
Ordergroove replied March 6, 2023

Thank you for leaving this feedback! It's incredible to hear about the growth you've experienced by using newly launched features. We look forward to a continued partnership!

February 22, 2023

The Ordergroove team has been one of the best technology teams I have ever worked with. They were able to helped us meet our (very aggressive) deadlines to implement subscription services within Shopify and the responsiveness to questions and support issues was stellar.

United States
Time spent using app: 5 months
Ordergroove replied February 23, 2023

Thank you for taking the time to leave this wonderful feedback! Our team's top priority is ensuring your success. We're looking forward to growing your business together!

February 20, 2023

We have been very pleased with our experience with Ordergroove this past year. The tech support team and account managers have all been easy to work with, extremely helpful, and insightful. Our account rep provides detailed analytics with us each month and we work together to strategize the best experience for our customers. I feel like they take us seriously and remember details about our business making this a genuine partnership. We've had a lot of success implementing their suggestions, so I highly recommend Ordergroove over any other subscription app if you're serious about scaling.

5 Star Nutrition USA
United States
Time spent using app: Over 3 years
Ordergroove replied February 21, 2023

Thank you for your feedback! We're thrilled to hear you've enjoyed your experience with Ordergroove. Helping you achieve your growth goals is our top priority and we look forward to supporting your continued success!

February 2, 2023

Partnering with Ordergroove took our subscription experience to the next level. We were previously working with a different subscription provider but running into layers of issues, especially as our business grew quickly and we needed a partner who could help us scale. Ordergroove helped us enable a better subscriber experience that resulted in a much higher customer lifetime value. We also saw a drastic reduction in the number of support calls we get from subscribers after migrating to Ordergroove.

We think of the Ordergroove team as an extension of our team. They are as invested in our success as we are and they are excellent partners. Together we have worked really hard on growing our subscription program and we are definitely reaping the benefits.

The team has extensive experience in the space and offers exceptional support. I’d recommend the platform to those looking for a subscription partner!

United States
Time spent using app: Over 1 year
Ordergroove replied February 15, 2023

Thank you for this feedback! It's been great working with you as your business has grown, and we're thrilled to hear that your subscribers are having an improved shopping experience. We're looking forward to continued growth!

Edited September 29, 2022

I have no shortage of amazing things to say about Ordergroove (OG). The technology and team have impressed me from the beginning of the sales process through our co-team kick-off to program launch and growth. Ordergroove ended up being an easy choice amongst the competition. We decided on OG for the following reasons:
1. Experience: OG pioneered the integrated shopify subscription checkout. Their deep shopify expertise, experience with the platform, and shopify relationships proved invaluable.
2. Product & Support: Their subscription migration tools coupled with their stellar engineering and customer success team gave us the confidence that we'd be supported in transitioning from our current subscription platform and in continually evolving our program thereafter. 3. References: Past and current Ordergroove clients incessantly praised the dedication and expertise of the OG team. I've never had such consistently positive reference calls for any service provider.
4. Pricing: competitive for a superior product in the market. The experience actually working through our implementation with this team has been, quite frankly, inspiring. Their dedication to our success was something that we were promised and something that was delivered without compromise. If you're searching for a subscription partner, I urge you to do yourself the favor of giving OG a good look. I'm certain you'll conclude the same thing our team did: OG is the best in the business!

United States
Time spent using app: 7 months
Ordergroove replied October 7, 2022

Thank you for this wonderful feedback! Ensuring that we support your growth is our top priority, so we are delighted to hear that enabling subscriptions with Ordergroove has been a seamless experience. We look forward to a continued partnership & growth!