Ordergroove Subscriptions

Stumptown Coffee has been leveraging the Ordergroove platform since June of 2021 after six years with our former vendor. Modernizing the subscription experience we provide for customers via Ordergroove has led to a sustained increase in net subscriber growth and significant churn reduction for our coffee subscription business. Not only are we impressed with the platform itself, but the team behind Ordergroove have been solid partners every step along the way. Highly recommend!

We have found Ordergroove to be a game-changer in every aspect of our business. Due to the nature of our subscription model, Ordergroove required some additional effort on the development side, but they welcomed us with open arms and accommodated us every step of the way! We were involved in the alpha and beta phases of the newly introduced prepaid subscription feature, which accounts for about 33% of our revenue. Month after month, they have released dozens of new features and improvements, which have helped us grow our user base tremendously. We are very pleased with our decision to migrate to Ordergroove and look forward to continuing to build our relationship with them in the future!

We switched to Ordergroove from ReCharge almost 2 years ago. At that time Ordergroove was further along at integrating into the Shopify subscriptions API and it made sense to migrate in order to continue to scale. There were more features "out of the box" with ReCharge, but because of the close coupling with the subscriptions API there was more opportunity for deeper customization with Ordergroove. We were able to customize the front end experience for starting subscriptions and the SMI provided by Ordergroove is also fully customizable with liquid, JS, and CSS, so we were able to create a branded, accessible experience for our Customers. The support has been great, with regular check-ins and hands on account management to help us get the most out of the platform.