Order Edit Customer Service

Order Edit Customer Service

Pricing
From $4.99/month. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.5 (200)

Let customers edit, cancel and reorder on their own for a better customer experience.

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering. Orderify improves the customer experience, decreases customer support costs and increases orders. *Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart.

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering. Orderify improves the customer experience, decreases customer support costs and increases orders. *Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart. more
  • Your customers can cancel, edit or reorder on their own (one-click self-service)
  • Customer Portal on the order status, confirmation e-mail and account page
  • Only unfulfilled orders are editable. Works well with third-party fulfillment.
  • 5 minute setup with easy custom rules (Ex. duration limit) and display settings
  • Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Pricing

Shopify Basic

$4.99 / month

  • Unlimited For Stores on the "Basic" Shopify Plan (the plan your store is signed up with on Shopify).

30-day free trial

Shopify

$8.99 / month

  • Unlimited for Stores on the "Shopify" Plan (the name of the plan your store is signed up with on Shopify).

30-day free trial

Shopify Advanced

$24.99 / month

  • Unlimited for Stores on the "Advanced" Shopify Plan (the name of the plan your store is signed up with on Shopify).

30-day free trial

Shopify Plus

$99.99 / month

  • Unlimited for Stores on the "Shopify Plus" Plan (the name of the plan your store is signed up with on Shopify).

30-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (200)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

November 9, 2024

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

2pricetags
United States
Over 1 year using the app
November 28, 2024

I tried setting up the Orderify and testing by creating an order, but it doesn’t appear to work.

Can you please advise and or get into my account via Collab request and set up for me?

OZ Smart
Australia
4 days using the app
November 16, 2024

it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere.
its bit complicated and confusing to set it up

GoSwasthya
India
2 days using the app

Support

Customer First focus can answer any questions you have about Order Edit Customer Service.

Developer

Customer First focus

2214 Pine Street, San Francisco, CA, 94115, US

Launched

May 2, 2016

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, Online Store

  • Edit customers

    Customer data

  • Edit products

    Products or collections

  • Edit orders

    All order details or shipping information

  • Edit your Online Store

    Script tags in your Online Store or theme

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