Back in Stock & Restock Alerts , 122 reviews
We had a js issue on installing the app, which includes a bit of debugging and customization. Amrinder was very responsive and fixed the issue in one day! We really enjoy communicating and the whole process. Best of the best! Really appreciate the help!
Hi
Thanks so much for taking the time to write a review of the app and we're delighted you're so happy with it, and Amrinder's excellent support!
Best regards
Eastside Co
Their support made my visual dreams come true whit patient and the app looks so clean in our store now. I haven´t got many clients to use it yet but i did some quick testes and it works perfectly!
Hi there
Thanks for your review of the app! We're glad it's working well for your store, and no doubt you'll have many more clients to use it soon. Good luck with your store.
Kind regards
Eastside Co
After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.
Hi there,
Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you.
We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available.
We look forward to providing an improved quality of service to you in the future.
Kind regards,
The Eastside Co Team
This app has already driven sales for us. Its really simple to install, use and provides the best shopping experience for our customers. Its also really cost effective. A must have for any start up or growing store.
Hi guys
Thanks so much for the app review :) Great to see you're already getting additional sales off the back of it.
Best
Eastside Co
This app has really helpful our small business especially during COVID-19 with supply issues . It has also reduced my workload as I no longer get product enquiries about "when will this be available" Amrinder was amazing with the set up and is always so very quick to respond and super helpful. I would definitely recommend this App.
Hi there
Thank you for your review, and your kind words about Amrinder. We're glad the app is helping with workload and saving you time.
Best
Eastside Co
Love this app. It's way more than a simple "email when back in stock" app. The team is also one of the most responsive developers I've worked with. Thanks Eastside Co.
Hi! Thank you for taking the time to write a review of the app and we're glad you're happy with how it's helping your store. Thanks for the great feedback on our team as well :)
Kind regards
Eastside Co
Love this app! Installation and set up was easy, and Amrinder from the support team was very helpful with some minor design issues I had. The email restock notifications are great at bringing customers back to buy products, and SMS notifications return even better results which was a nice surprise. It's also been useful in helping us understand demand for out of stock products. Overall, highly recommended for anyone looking to make more sales and grow their marketing database at the same time. Well worth the money for the paid plan
Hi
Thanks so much for taking the time to write a review of the app. We're really glad you're finding it valuable and have seen good results from the SMS notifications as well!
Don't forget to check out some of our other apps which can help you make more sales and improve your ecom performance in other ways.
Kind regards
Eastside Co
I've used this app for years and it's one of those automations that takes care of issues in the shop so I don't have to. I love that my customers have their needs met by having an app let them know when our products are back in stock, especially since stock issues are what we have with seasonal products, etc. Very easy to use.
Thank you for taking the time to leave a review of the app! We're really delighted that you're a long-time user of the app and see so much value in it.
Kind regards
Eastside Co
Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.
Hi
Thanks for taking the time to review the app and we're sorry you uninstalled it. The problem you describe was that the customer in question had unsubscribed previously. If this happens, they are unable to subscribe again - however our dev team can manually re-add the email address in this situation.
Best
Eastside Co
Great little app and very reasonably priced. I had issue with settings so emailed them and it was fixed within hours - so 5 stars from me
Hi - thanks so much for taking the time to review the app! We're glad it's working well for you and that our support team could help get it set up on your store.
Kind regards
Eastside Co