Reviews (1,354)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate social media tasks, enhancing online visibility and saving time. It supports multiple social platforms, offers customizable templates, and allows scheduling posts in advance. The app is noted for its cost-effectiveness, particularly with a pay-as-you-go plan, and responsive customer support. Additionally, the provided analytics help merchants refine their marketing strategies.

Edited January 12, 2017

Did I mention you all customer service totally Suck!!!. Why have instance chat on the app, when no one is there to answer it.?

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I gave 5 stars when I first got it, but after trying it out for a few days, I HAVE CHANGED MY MIND!.

I like the App, But Oh boy, the customer service is garbage. The App supposed to update automatically, it does not. You suppose to can update your product list ...

Sachastyles
United States
3 months using the app
August 7, 2017

I tried the app but it posted posts with no image and the support wasn't kind to me.In fact they got angry.

Yenayam19654080
South Korea
2 months using the app
Edited April 8, 2019

Completely unreliable plus pretty overpriced for what it offers. The app offers only 30 free product promotions for free (in total) which is miniscule and pretty bad. Even this puny amount it cannot publish properly. I select three social media accounts. The app published only one product on FB and then claimed all credit was used up and demanded that I buy more credit. Don't throw your money on ...

The Perfumerie
United Kingdom
2 months using the app
Edited August 19, 2019

Doesnt work. The App is trash. Only download if you want it to never post or even work at that its not even easy to use. I don't see how the reviews are even real. ZERO STARS.

*UPDATE* They are VERY rude, disrespectful, and impatient. Highly unprofessional, and will disable your account if you leave a HONEST review. We would give negative stars if we could. Out of all the apps that we have tried, ...

Xanitys
United States
About 2 months using the app
September 28, 2017

I've started using the free trial. The app seems to be great, makes things easier. However, if it's a free trial, then there shouldn't be any waiting 15 min wait between the posts!! That is BAD!!!!

Choppy Chop
Sweden
About 2 months using the app
Edited December 22, 2023

NON INSTALLATE QUESTA APP, e' pessima, non rispondono, non sono chiari sui messaggi, non viene rispettato ciò che viene promesso, l' automazione della pubblicazione dei post non avviene automaticamente, ma devi sempre messaggiare per far si che venga pubblicata, l' assistenza è lentissima a rispondere.

NON SONO AFFIDABILI.

FERRUCCIO LUXURY SALON
Italy
About 2 months using the app
Edited February 2, 2017

Update: Worse. I'm downgrading from my original two star review to a single stare. Customer service is nightmarish. When they won't answer a question and you explain to them what you're asking they become incredibly rude and threaten "report to Shopify." Report what exactly?

Each reply is a promotional marketing about how easy their app is to use. They just won't answer questions. And. If you ...

Red Beauty Textiles
United States
About 1 month using the app
Edited September 3, 2019

We used this app for a few days with Facebook and Instagram. After a few days Facebook and Instagram
1. Blocked my account when I try to add friends.
2. Decreased my post reach.
3. I stopped using Outfy and posting manually in order to regain my lost credibility with them.

Customer Support said we havent seen this behavior with any other account offered no solution other than asking us to contact ...

Amazel Designs
Canada
About 1 month using the app
Edited June 17, 2017

They have problems with billing and reported data in their user interface:
1. In dashboard, part of successful instagram posts were reported as failed.
2. I use autopilot option with a task that doesn't include weekends, yet, on weekends, although no posts are scheduled for this task, I still get charged for them!
3. If you go to Activity, it shows only last 4 days and crops the rest. It doesn't ...

Amal Hantash Fitness
Canada
27 days using the app
September 25, 2017

Worse customer support ever. I could not get on Instagram with this app. Know one could help me or tell me why. My notifications would tell me I had 5 products not published. My phone would say publish. When a customer is coming up with crazy situations like I've been going trough for two days, that is when the rubber meets the road when it come to experience. Outfy lacks that experience. I have ...

L J S Pink Catalog
United States
20 days using the app