Reviews (1,354)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to automate social media tasks, enhancing online visibility and saving time. It supports multiple social platforms, offers customizable templates, and allows scheduling posts in advance. The app is noted for its cost-effectiveness, particularly with a pay-as-you-go plan, and responsive customer support. Additionally, the provided analytics help merchants refine their marketing strategies.
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Very bad support !!! They never helped me connect my two stores. Although I have already written to them twice!
Think before using this app, support is very important but not here !!!!
This app is very bad.You dont write a hashtag for instagram!!
Not impressed. Wanted to give this a try so I could worry less about making posts and focus more on other parts of my business...but it just got me worrying more about my posts. If you care about the quality of your posts at all I do not recommend Outfy. I signed up on Tuesday and by Wednesday before I set up anything- I had already unknowingly made about 6 posts, some on Facebook, Instagram, and Pinterest with a few more scheduled, (not by me) in just a few hours! It would have been nice to receive some kind of email or notification before posts got sent out for a final review. The posts were thankfully acceptable, but didn't always frame the picture very well and often used generic and kind of lame descriptions, like "Check out these 'awesome' _____." Outfy needs to let me set up the schedule and what kinds of posts I want put out before it just starts throwing crap against the wall without asking.
If Outfy wanted to improve, they should also allow more control for what media the smart poster selects from and they desperately need to update some of their templates. You can upload media, but from what I've seen it doesn't pull from those pictures to create posts, you have to create those manually. My store only has 3 products and by day two of automated posts it had already started repeating pictures. The collage templates were actually alright, but the Gifs looked atrocious and don't get me started on the videos- pathetic (choppy, outdated graphics and text, slideshow quality, way too long.)
Just remember this red flag. If a business pushes you to subscribe before you've had a chance to try the free trial, it knows you'll unsubscribe and just wants to make a quick buck. Avoid Outfy until they get their act together or just try elsewhere. I'm personally thinking of a more hands on approach and using Canva for inspiration. If you want something done right sometimes you have to do it yourself.
Thank you for taking the time to provide your feedback. We sincerely apologize for any negative experience you had with our service. We would like to address your concerns and offer some clarification.
Automated posts: We apologize for any confusion during the setup process that resulted in posts being published automatically. Please note that Outfy does not post anything on its own. We provide a default SmartQ setup while setting up a new account for the convenience of our users, but we always seek their consent before activating the default SmartQ.
Text with the Post: Our platform provides a wide range of customizable templates, allowing you to add your own text, descriptions, and hashtags to make each post unique and less generic. Furthermore, you have the flexibility to create and incorporate your own templates alongside the system-generated ones. Additionally, we offer the option to associate templates with specific categories for more targeted messaging.
Post quality: We take the quality of our templates seriously and continually strive to improve them to enhance the user experience. While template quality is subjective, we receive positive feedback from the majority of our users who appreciate our templates. However, we genuinely value your feedback on this matter and encourage you to share any suggestions you may have for further improvement.
Media selection: While our users can upload and use their own media for manual posts, our current SmartQ feature does not automatically select uploaded media. However, we are actively working on enhancing this feature for future improvements.
Subscription: We offer a 7-day trial period for all new users to evaluate our service before subscribing. Additionally, we provide a free forever plan that allows users to post to social media accounts and access limited features.
We sincerely hope that we have addressed your concerns and look forward to having you back on Outfy.
very slow process, taking half hour on pic from shopify to Instagram, if it works fast I can put 5 stars, very poor customer response and not reply after even one hour I wana put zero start
They're forever free plan is non existent. When I went to sign up it wasn't even an option. I couldn't think even one acct without it saying I needed to upgrade. Very shady....
Hi PerkyThreads,
Thank you for your time and feedback. We’ve already reached out to you on this. Looks like it was some kind of confusion and you have already resolved it by completing the signup process. You are now on the FREE plan and actively using Outfy.
Enjoy your journey with Outfy!
Kindly let us know if you need any other assistance. Outfy takes pride in customer support and service. You can always reach us through 24x7 chat or email us on hello@outfy.com.
Our only mission is to help your Business grow!
Regards
Team Outfy
Miss-Leading Free Plan. It only allowed for 1 product per day per network, i will quote the app itself "Your plan doesn't allow more than one product, try upgrading." And the only thing you can create is a single 'product' and not collages. Furthermore, Pricing for this app is way overpriced. You are better off $8/m 'Post Studio' app. It doesn't do Collages but you don't really need that.
Dear Red Bargains,
We thank you for your feedback. For your kind attention, our FREE plan is usually meant for small sized stores and so limited to fewer posts but sufficient enough for daily promotions.
Outfy offers the best features you need for social media promotion. We think, that actually justifies our pricing.
We just wanted to help you as best possible. Kindly let us know if you need any other assistance. Our only mission is to help your Business grow!
Regards Team Outfy
J'ai voulu commencé avec le forfait gratuit. Après m'être connecté, j'ai commencé une publication. Après quelques essais, j'ai voulu publier et BOOM! Le système m'inonde de pop-ups me demandant de payer et me disant que cette fonction n'est qu'avec un compte payant. En fait, le forfait gratuit ne permet pratiquement rien. Discuté avec leur service en ligne. Je voulais comparer les forfaits. Elle me dit que c'était sur le site. Alors, que non, c'est seulement dans leur FAQ. Aucune façon de comparer objectivement. Elle ne faisait que jouer sur les mots.
Je ne recommande vraiment pas. Moins long et surtout moins cher de simplement partager moi-même.
edit: le service à la clientèle en rajoute dans le chat: "You posted a bad review. Thank you."
I tried a few months ago and tried again just now. This doesn’t activate. It just hangs. Love the concept. The concept doesn’t matter if the tool doesn’t work.
Dear Designed by Geeks,
Thank you for your feedback and time. Request you to check your inbox, we have tried to reach you there explaining everything and the resolution for it.
We would be more than happy to see you back on Outfy.
Regards
Team Outfy