Reviews (951)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

April 20, 2021

Muy satisfechos con el servicio de Packlink para los envíos de nuestro e-commerce, con buena integración con Shopify. Posibilidad de escoger entre varios servicios y tarifas a precio competitivo, y un excelente servicio al cliente.

HALE
Spain
Over 2 years using the app
March 18, 2021

Très bonne application et avec un sav excellent et en français, je recommande fortement l'installation

le-balai-mop
France
Over 2 years using the app
Edited July 29, 2020

Chloe l'account manager m'a énormément aidé et conseillé pour l'installation de l'application, ce qui m'a fait décider à changer de plateforme d'expédition pour celle-ci. L'application fonctionne bien mais le SAV est lent à répondre même s'il solutionne le problème.
Je recommande.

Sweet Little Decor
France
Over 2 years using the app
April 8, 2021

applicazione ben funzionante, il mio referente Ciro Immobile è davvero disponibile. Trovo comoda e chiara la possibilità di vedere i prezzi dei vari corrieri e i tempi di consegna in un'unica schermata.
Unico aspetto che credo sia da migliorare è la possibilità di scegliere la fascia oraria in cui far passare il corriere per la presa

Moxie Italia
Italy
Over 2 years using the app
April 27, 2021

Amazing customer support from Carmen in Spain! However, we still believe that packlink should improve some things such as the possibility of delivering to a pick-up point and customisation of emails.

Terra Zero Store
Spain
Over 2 years using the app
August 31, 2020

Una app muy fácil de usar y con precios muy asequibles. El servicio al cliente es perfecto. agradecer a Antonio funes su trato

ABACHI store
Spain
Over 2 years using the app
February 10, 2022

My Account Manager is BY FAR the most efficient person I have worked with in the recent (and less recent) past.
He immediately gets back to me and has taken over problems which are not his field.
I am really very happy to have such a partner. As for the platform, I think there is room for improvement to make it more seamless but it works.

Big Boutique
France
Over 2 years using the app
March 7, 2022

El servicio de atención al cliente es espectacular, se preocupan por ti en todo momento y la atención es muy personalizada, gracias Jaime por tu atención en todo momento

BOLA 8
Spain
Over 2 years using the app
August 4, 2020

Excellent service, price and customer care. After trying many of them, since some months I have to say PackLink is the best App on shopify for shipping management. Prices are extremely competitive and customer service excellent. I received complete and extremely professional assistance by Emanuele Mazzara, best of account managers! Really recommended

Frab's Magazines & More
Italy
Over 2 years using the app
November 28, 2022

Han mejorado mucho, sobre todo el servicio de atencion al cliente. Te contestan rapido, tiene numero directo y rembolso facil

Mini Kyomo
Spain
Over 2 years using the app