Reviews (953)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this platform for its cost-effectiveness and seamless Shopify integration, ideal for small to medium-sized businesses. It simplifies shipping with features like automatic tracking updates and easy label generation. The responsive customer support and competitive rates without hidden fees are also highlighted. Additional shipping options, such as locker delivery, enhance its flexibility and reliability.

December 12, 2024

Op jullie informatie-pagina staat dat er kan geleverd worden met GLS. We hebben de registratieprocedure doorlopen, en we kunnen die dienst niet vinden ...

E-woodproducts
Belgium
9 minutes using the app
Edited August 8, 2020

BE CAREFUL !!
Fulfilment are not synchronized, you will have to take care of it manually, which is very NOT convenient when you don't have much time.

They are definitelynot ready yet for shopify - They told me months ago that it should be ok - But Still not.
I m keeping it only because UPS freight cost is cheap.
If you don't need UPS, then I would recommend Sendcloud instead.

MACKEENE
France
Over 1 year using the app
AUCTANE S.L.U. replied May 27, 2020

Thanks for your review. We wanted to inform you that since last month orders paid in our platform are automaticaly fulfilled. In oder to help you to save time on your ...

December 18, 2020

If you are interested in efficiency, accuracy, customer service and having your orders picked up stay clear of packlink. Support is extremely unresponsive, we had to ask multiple times to get issues "resolved". The worst, however, is the fact that they apparently sell shipping services that dont exist. We used a dpd service for national delivery in Germany, the offered service on packlink is ...

LYN'S
Germany
12 months using the app
AUCTANE S.L.U. replied December 21, 2020

Thanks for your review.

Due to the restrictive measures imposed as a result of a nationwide lockdown, many of the 7,000 DPD Pickup parcel shops, located in many public ...

October 18, 2022

App ben fatta e facile da usare , si integra bene con lo store, ma le tariffe risultano più alte rispetto alla concorrenza.

Olio Attadia
Italy
8 months using the app
May 12, 2020

Good service for shipping. APP it doesn't really work. Orders are not getting updated tracking or status. Active shippings are not showing thorough the app. You always have to work on their online website to track and everything. They should try to invest few hours and fix the app at least for basic functionality.

La app non funziona, il servizio di spedizioni è carino. Va gestito quasi tutto dal ...

Concetto è
Italy
6 months using the app
AUCTANE S.L.U. replied May 12, 2020

Thanks for your review. We are working on those points in order to optimize our app.
Thanks for your feedback it's very helpfull

May 14, 2020

Packlink offers really good shipping prices which is really the only reason I use it. I don't think I have ever had a easy time using either the direct website or the app. Often labels don't generate to print or almost all do but you have to find the ones that don't under a different section and sometimes wait until the next day before the support have fixed them which means you are cutting it ...

One Earth BCN
Spain
21 days using the app
AUCTANE S.L.U. replied May 14, 2020

Thanks for your review, an agent will call you tomorrow in order to give you a support and explore the issues reffered on your review. We had some trouble with our app few ...