Reviews (951)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

February 10, 2022

My Account Manager is BY FAR the most efficient person I have worked with in the recent (and less recent) past.
He immediately gets back to me and has taken over problems which are not his field.
I am really very happy to have such a partner. As for the platform, I think there is room for improvement to make it more seamless but it works.

Big Boutique
France
Over 2 years using the app
March 7, 2022

El servicio de atención al cliente es espectacular, se preocupan por ti en todo momento y la atención es muy personalizada, gracias Jaime por tu atención en todo momento

BOLA 8
Spain
Over 2 years using the app
August 4, 2020

Excellent service, price and customer care. After trying many of them, since some months I have to say PackLink is the best App on shopify for shipping management. Prices are extremely competitive and customer service excellent. I received complete and extremely professional assistance by Emanuele Mazzara, best of account managers! Really recommended

Frab's Magazines & More
Italy
Over 2 years using the app
November 28, 2022

Han mejorado mucho, sobre todo el servicio de atencion al cliente. Te contestan rapido, tiene numero directo y rembolso facil

Mini Kyomo
Spain
Over 2 years using the app
November 5, 2020

Perfecto el trato. Carmen me ayudó a conectar la tienda y se ofrece a ayudarme con los primeros pedidos. Trato y servicio excelente.

Kaisen
Spain
Over 2 years using the app
March 2, 2021

Parfait! Très satisfaite du service. Installation a été très rapide. Cela m'a permis de gagner pas mal de temps.

Muganza The Brand.
Belgium
Over 2 years using the app
May 14, 2020

Its a perfect app for easy shipment. And it works! data is accurate incl tracking. Easy integration and good results. Well done, Packlink

THE CLEAN BEAUTY.CO
Spain
Over 2 years using the app
March 10, 2022

Muy útil esta aplicación para realizar los envíos mas sencillos posibles y posee una gran facilidad a la hora de seguir los envíos, crear las facturas y realizar las devoluciones. También mencionar la ayuda de Antonio Funes a la hora de darme instrucciones y ayudarme a utilizar esta plataforma

L´Atelier de Charlotte Shop
Spain
Over 2 years using the app
Edited July 20, 2020

Very functional !

Natz
France
Over 2 years using the app
Edited January 25, 2023

ancora una volta ho avuto bisogno di aiuto e tempestivamente mi ha chiamato Davide Boscato che ha risolto tutte le mie richieste e mi ha dato anche dei preziosi consigli per gestire al meglio l'app.

NONèdabuttare
Italy
Over 2 years using the app