Reviews (953)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this platform for its cost-effectiveness and seamless Shopify integration, ideal for small to medium-sized businesses. It simplifies shipping with features like automatic tracking updates and easy label generation. The responsive customer support and competitive rates without hidden fees are also highlighted. Additional shipping options, such as locker delivery, enhance its flexibility and reliability.

Edited February 7, 2022

Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.

Chamaye
France
Over 1 year using the app
AUCTANE S.L.U. replied December 9, 2020

Bonjour

Désolé pour les inconvénients un de nos agents vas vous contacter dans les plus brefs délais afin de résoudre cet incident

Packlink Team

Edited May 19, 2023

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not ...

BOBBINYCORDES.FR
France
About 1 year using the app
Edited September 28, 2021

I was pleased in the beginning, but after a year of use here is what I found out. Untill your first problem, you might think packlink is actually good, but oh god it is not. If there is a problem with a package, you will lose money and a lot of time. The customer service is a joke. They have no control over anything so they can never help you. It is UNNECESSARY. Packlink plays the middleman with ...

Hippie Moderne
France
Over 1 year using the app
AUCTANE S.L.U. replied September 6, 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye ...

January 30, 2024

If you are planning to get a heart attack or enjoy having anger tantrums a couple of times a week this app is definitely for you!!! No help whatsoever!!!! You try to contact carriers instead, but they say they can't help you because Packlink has to contact them in your name.

I had to pay 45 euros for a return shipment from Italy to Spain. They gave me an erroneous label twice. I had to contact ...

Louka Store
Spain
12 months using the app
June 4, 2020

No la puedo calificar aun porque no empece todavía con ningún envio , pero Penelope la persona que me fue ayudando a configurar la plataforma fue muy profesional y me facilito el camino. creo que lo tengo todo listo para empezar a vender .

La Tienda de Paloma
Spain
About 1 year using the app
Edited July 25, 2022

Our contact left the company and now we have no one to contact about queries or issues which is very disappointing

Pulse Gallery
United Kingdom
10 months using the app
July 19, 2021

7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in ...

myblinki
Spain
8 months using the app
AUCTANE S.L.U. replied July 19, 2021

Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye ...

Edited September 30, 2021

Son unos estafadores!! Si realmente quieres evitar problemas y ahorrar en tus envíos no utilices esto. Te cobran unos sobrecostes desproporcionados sin previo aviso por 1 centímetro de caja que no es real (siempre utilizamos las mismas cajas) Primero puse una reseña de 5 estrellas pero era demasiado pronto, al final con tantas penalizaciones se pierde dinero. Estafadores de manual, eviten usar ...

BEFLAMBOYANT
Spain
8 months using the app
Edited February 8, 2024

Publicidad engañosa. Te inhabilitan la aplicación y te piden que llames por teléfono, donde te dicen que debes pagar para usarla A PARTE de las etiquetas.
Deberían revisar esta aplicación desde moderación por esta práctica engañosa.
EDIT: Como veis en la respuesta me piden datos para llamarme y decirme lo mismo, que a pagar la aplicacion o que lo conecte a su pagina.
Es decir, APP DE PAGO NO ...

JapanimeHunter
Spain
7 months using the app
AUCTANE S.L.U. replied October 19, 2023

Estimado cliente
Por favor, póngase en contacto con el soporte de Shopify para que nos envíen sus datos y podamos ponernos en contacto con usted.
Esperamos tener noticias ...

May 19, 2021

DO NOT USE THEM, NOT PROFESSIONAL AT ALL, ZERO CUSTOMER SERVEICE, SINCE DAYS CONTACTING THEM TO LOCATE MY PICK UP, THEY DID NOT OFFER ANY SOLUTONS, JUST ASK ME TO CANCEL MY SHIPMENT AFTER WAITING 3 DAYS, ITS A SCAM COMPANY, LOST TWO DAYS TRACKING A PAQUETE, AGAIN NO SUPPORT, NO INFORMATION, LACK OF COMMUNICATION, PURE HEADACHE.

L'écharpe
Spain
7 months using the app
AUCTANE S.L.U. replied May 19, 2021

Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference FR2021.....in order launch an investigation ...