Reviews (953)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this platform for its cost-effectiveness and seamless Shopify integration, ideal for small to medium-sized businesses. It simplifies shipping with features like automatic tracking updates and easy label generation. The responsive customer support and competitive rates without hidden fees are also highlighted. Additional shipping options, such as locker delivery, enhance its flexibility and reliability.
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El peor servicio de atención al cliente. Estuvimos trabajando 4 meses con ellos y no fueron capaces de resolver las incidencias que iban surgiendo con los transportistas. Muchas veces, seleccionábamos una franja horaria para que viniera el transportista y no venía. Muy poco serio. Dejamos de trabajar con Packlink cuando nos cobraron 13,36€ de suplemento porque supuestamente habíamos enviado un ...
Gracias por la review. Comentarte que la refacturacion por desvacion es un proceso automatico que se lanza en cuando el transportista scanea el envio. Esta fuera de nuestra ...
Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.
Thank you for you review.
You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation ...
Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some ...
Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We ...
Unfortunately i have to rewrite my review. Even though I Had/have a great personal consultant with packlink who helped me getting startet with it, the customer service is one of the worse i ever had to deal with - to a point that they wouldn't even answer anymore - to my latest Emails on OPEN CASES. When you buy a label with packlink and your well packed product arrives damaged, they will NOT ...
No la recomiendo para nada, para 2 problemas que he tenido no han solucionado nada, para esto es casi mejor trabajar directamente con la empresa transportista. Los precios son mas altos que otras compañías similares.
Hi,
We are sorry to hear about your bad experience.
We will contact you via email to discuss this further with you and find a suitable solution.
Apologies for the ...
The worst customer service i have ever experienced in my life!!!! My customer made an order and just the delivery its self costed £20 as he wanted it express delivery. I find out that apparently the delivery company did not have the information regarding my delivery (I don't know if this was Pack links fault or not) which then led for them to pick it up late, then the 1 day express delivery ...
Thanks you for your review. We apologise for the issue with your shipment. Please could you comunicate us the Packlink reference UN2021.....in order launch an investigation ...
Ottima app e buon servizio clienti. La uso per spedizioni con poste italiane, facile da impostare e usare. Purtroppo poi è successo che ho avuto problemi con una spedizione (andata in giacenza) e non ho più ricevuto assistenza. Una persona mi dice il pacco è in consegna l'altra mi dice che è in sede (a 90 km di distanza dall'indirizzo corretto). Ho riscritto per più chiarimenti ma nessuna ...
Il servizio è buono ma se c'è un problema l'assistenza è praticamente ASSENTE. The service is good but if there is a problem the assistance is practically ABSENT.
servizio clienti ottimo, ti mettono un referente che ti segue dall'inizio.Ma ho provato 2 spedizioni e il corriere non è mai passato per il ritiro o mai chiamato per sapere l indirizzo per il ritiro.
Grazie per la sua recensione.
Ci dispiace per il disservizio causato in merito al ritiro non effettuato. Le comunichiamo che dalla sua area privata puó comunicarci questo ...
Nonostante il servizio clienti sia veloce, purtroppo i tempi in caso di problemi sulle spedizioni (non avendo un contratto e contatto diretto con lo spedizioniere) sono biblici. Il servizio di tracking inoltre non funziona bene e non fa capire dove esattamente si trovi il pacco.