Reviews (953)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this platform for its cost-effectiveness and seamless Shopify integration, ideal for small to medium-sized businesses. It simplifies shipping with features like automatic tracking updates and easy label generation. The responsive customer support and competitive rates without hidden fees are also highlighted. Additional shipping options, such as locker delivery, enhance its flexibility and reliability.

Edited September 2, 2020

No funciona como debe, sólo se limita a enviar los datos de envío del cliente, pero no se marca como enviado el pedido, no sincroniza, no añade el número de seguimiento, por lo tanto, sigues haciendo trabajo manual.

Escribí a soporte, me atendieron bien en primer momento, luego ya han desaparecido y no dan respuesta. Sólo se limitan a decir que si tienes el CCS anual de Shopify, cosa no necesaria ...

ArtyMask
Spain
About 1 month using the app
AUCTANE S.L.U. replied September 1, 2020

Gracias por la review. Nos gustaría contactar contigo con el fin de tener tus impresiones y poder resolver tus problemas con nuestra integración.
Referente al tema de marcar ...

October 12, 2021

VERY VERY BAD COMPANY. STAY AWAY FROM THEM. Pessima esperienza. Avevo ordinato due ritiri (la domenica per il lunedi) e non passano a ritirare. Avevo chiamato il lunedi mattina per conoscere gli orari e un operatore maleducatissimo non mi da alcuna informazione se non ripetermi che il ritiro verra' fatto il giornata. Martedi chiamo e mi dicono che la causa e' stata uno sciopero e che per riavere ...

Figaro Cats Store
Italy
3 days using the app
AUCTANE S.L.U. replied October 12, 2021

Good afternoon,

Thank you for your comment and sorry for the inconvenience.

We will contact you to help you to resolve this issue.

Thank you in advance
Regards
Packlink Team

September 22, 2023

Was difficult to setup, no customer support available. Overall bad experience.

Force of Life
United Kingdom
2 days using the app
July 4, 2021

Clonky and buggy app. Had to add sender details three times as it failed to save or accept it. It couldn't find the post code until you try multiple times. And when we try to add delivery service, a fixed popup comes up that will not go away ("With your Shopify pricing plan, you can generate shipments from the orders tab, but you cannot display our shipping prices to your customers.").
Who's got ...

LUXX
United Kingdom
14 minutes using the app
AUCTANE S.L.U. replied July 5, 2021

Hi,
Thank you for taking the time to leave a review. I am very sorry to hear about this situation.
Please contact us through business@packlink.com, make sure to send your ...

April 8, 2022

Sehr schlecht API Schlüssel funktioniert nicht mal richtig nud fordert noch auf sich auch der Seite zu registrieren, No GO!

Anime Figuren - Genkidama.de / Anime Figuren kaufen u. vorbestellen
Germany
10 minutes using the app
AUCTANE S.L.U. replied April 19, 2022

Good afternoon,

Thank you for your comment and sorry for the inconvenience.

We will contact you to help you to resolve this issue.

Thank you in advance
Regards
Packlink Team