Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

October 12, 2021

VERY VERY BAD COMPANY. STAY AWAY FROM THEM. Pessima esperienza. Avevo ordinato due ritiri (la domenica per il lunedi) e non passano a ritirare. Avevo chiamato il lunedi mattina per conoscere gli orari e un operatore maleducatissimo non mi da alcuna informazione se non ripetermi che il ritiro verra' fatto il giornata. Martedi chiamo e mi dicono che la causa e' stata uno sciopero e che per riavere il ritiro devo rifare la pratica e ci vorranno altri due giorni.
Quindi se io non avessi chiamato, nessuno sarebbe mai venuto nonostante il servizio era stato pagato. Inoltre, nella chiamata di lunedi, nessuno ha avuto la decenza di informarmi dello sciopero. Very bad experience. I bought two shipping for monday morning but no one came to pick it up. I called on monday to get info about the time of the pick up but i got no answer, just that it would be that day The day after, since i did not received any picked up, i called and they said it was a strike. Fine. But to get the pick up i should have ordered another one but it will take again 2 days to come. So if i didnt called no one would tell me that i spent money and for no service. On top of that, on the monday call, no one told me about the strike.

Figaro Cats Store
Italy
3 days using the app
AUCTANE S.L.U. replied October 12, 2021

Good afternoon,

Thank you for your comment and sorry for the inconvenience.

We will contact you to help you to resolve this issue.

Thank you in advance
Regards
Packlink Team

September 22, 2023

Was difficult to setup, no customer support available. Overall bad experience.

Force of Life
United Kingdom
2 days using the app
July 4, 2021

Clonky and buggy app. Had to add sender details three times as it failed to save or accept it. It couldn't find the post code until you try multiple times. And when we try to add delivery service, a fixed popup comes up that will not go away ("With your Shopify pricing plan, you can generate shipments from the orders tab, but you cannot display our shipping prices to your customers.").
Who's got the time to constantly be in touch with support for all these buggy apps if basic features fail?

LUXX
United Kingdom
14 minutes using the app
AUCTANE S.L.U. replied July 5, 2021

Hi,
Thank you for taking the time to leave a review. I am very sorry to hear about this situation.
Please contact us through business@packlink.com, make sure to send your Packlink user email, as it wasn't specified in your review, and I can ensure you we will do our best to find a solution to your problem.
Thanks
Packlink Customer Service team

April 8, 2022

Sehr schlecht API Schlüssel funktioniert nicht mal richtig nud fordert noch auf sich auch der Seite zu registrieren, No GO!

Anime Figuren - Genkidama.de / Anime Figuren kaufen u. vorbestellen
Germany
10 minutes using the app
AUCTANE S.L.U. replied April 19, 2022

Good afternoon,

Thank you for your comment and sorry for the inconvenience.

We will contact you to help you to resolve this issue.

Thank you in advance
Regards
Packlink Team