Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

June 17, 2021

Platform is good, app doesn't link with our store so we have to switch to their website to complete shipping. Support from Renata has been quick and super helpful in dealing with often problematic shipping and service from DPD.

BellyLove.eu
Germany
3 months using the app
January 22, 2021

Necesitaba información de cómo funcionaba la plataforma al hacer un cliente una devolución, la información que me dio Jesús fue genial, su talante, disposición y amabilidad también.

mrvinful
Spain
3 months using the app
May 13, 2021

Muy buena atención al cliente, Carmen Quintero es muy agradable y atenta. La plataforma bastante buena, faltaría alguna comodidad más para la opción mensual de shopify, sobretodo en la automatización, pero por lo demás la recomiendo, los mejores precios y con una interfaz muy intuitiva.

Mindea
Spain
2 months using the app
Edited April 20, 2021

Sono molto contenta del mio consulente Angelo. E sempre disponibile e esaustivo nella sua consulenza. Stiamo lavorando insieme su 2 siti contemporaneamente. Ti ringrazio Angelo della tua disponibilità. Al termine di tutte le prove con i 2 siti. riceverai le 5 stelle.

Gioia Azienda Agricola
Italy
2 months using the app
January 4, 2021

Prezzi molto buoni e competitivi. Ho molto apprezzato il fatto che assegnano un responsabile account così da avere sempre assistenza nel caso ce ne fosse bisogno. La mia responsabile account è Brunella, molto gentile e professionale!

TheDOGFACEITA
Italy
About 2 months using the app
September 28, 2021

Mi asesor es Antonio Funes, estoy encantada con su servicio y con su atención recibida.
La app ayuda mucho con los envíos.

Blancas3d
Spain
About 2 months using the app
March 17, 2021

Good app and easy to use .. James was super helpful in the setup and always answered my calls if I needed a little extra support.. only 4 stars due to a small issue with the extraction of order information and tariff codes for export orders .. but for domestic shipments it works well .. :)

Rock n Romance
United Kingdom
About 1 month using the app
January 28, 2022

Avevo già un account Packlink pro attivo, che ho poi collegato al mio nuovo shop su Shopify. L'attivazione è stata semplice, apprezzo la disponibilità da parte della commerciale Brunella Esposito in caso di necessità.

Teatips
Italy
21 days using the app
June 29, 2022

App semplice ed utile che si interfaccia con Shopify molto semplicemente aiutando a risparmiare tempo ed evitare errori. Il servizio assistenza, nel mio caso, grazie all'account manager Brunella Esposito, è molto efficiente. Metto 4 stelle perchè si può sempre migliorare.

Oleificio Guccione
Italy
13 days using the app
February 6, 2021

The app is complete and works well, the timing of sending communications to the customer can be improved. Great experience with the customer service, Ms. Brunella has solved all my initial problems.

suberartigianato
Italy
9 days using the app