Reviews (953)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its seamless Shopify integration, which simplifies shipping management and automatically updates tracking numbers. They praise its user-friendly interface that streamlines shipping processes and its cost-effective pricing without hidden fees. The responsive customer support is frequently commended for efficiently resolving issues. Features like reliable label printing and a subscription-free option further enhance its appeal, making shipping operations more efficient.

May 17, 2021

Me ha atendido Antonio Funes. La aplicación sencilla y eficiente, y la atención y el acompañamiento geniales. Muy recomendable, al 100%

Los Crímenes del Parque
Spain
25 days using the app
March 25, 2021

I changed from a plugin with a different company and it's totally changed my life! I have a rep that i can call if my packages don't get picked up, my rates are MUCH better and the functionality with this app is just amazing. Super happy, highly recommend

COPITO
Spain
25 days using the app
Edited March 16, 2022

J'ai une bon contact avec les personnes qui sont tout a fait dévouées, la simplicité d'utilisation laisse bcp de temps pour d'autres tâches tout en restant compétitif

Kamouflages
France
Over 1 year using the app
Edited February 7, 2022

Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.

Chamaye
France
Over 1 year using the app
AUCTANE S.L.U. replied December 9, 2020

Bonjour

Désolé pour les inconvénients un de nos agents vas vous contacter dans les plus brefs délais afin de résoudre cet incident

Packlink Team

August 26, 2020

Best costumer service by Antonio Funez, helped us with everything guiding us step by step. 100% recommended.

Gafas TRAP
Spain
24 days using the app
October 10, 2023

TERRIBLE experience. First of all, they only answer us in Italian (and we don't speak Italian). Secondly, our package arrived broken and even though we paid for the insurance and sent all the photos they requested, they don't want to accept it. Don't work with them.

Caeli
France
Over 1 year using the app
AUCTANE S.L.U. replied October 19, 2023

Dear customer
Could you please contact Shopify Support so that they can send us your contact details and we can get in touch with you.
We look forward to hearing from you. Best regards. Packlink Team

February 24, 2021

Me ha atendido Antonio Funes y ha sido muy atento. De momento la aplicación parece bastante intuitiva.

Monica Ecco
Spain
23 days using the app
Edited September 4, 2020

Servicio al cliente muy bueno, perfectamente guiado por Jesus que me asesoro en todo el proceso. Gracias

MYA ALMIRANTE
Spain
22 days using the app
September 13, 2021

App molto facile ed intuitiva da utilizzare, servizio di assistenza molto rapido e competente. Sicuramente tornerò a riutilizzarlo appena riprenderò le campagne

OLIO CIAVATTA
Italy
22 days using the app
February 25, 2021

Very easy to integrate and then to use. Managed to get up and running in less than 20 mins. Had a call to make sure everything was ok from a member of staff and my packages went off without a hitch same day. Prices are good too.

Yililo
United Kingdom
22 days using the app