Packlink PRO Shipping Platform

Very nice customer service.
I am amazed that they called and helped me to set up.
Thank you for that Markus

Me ha atendido Antonio Funes , un 100 en atención ,encantada con la aplicación y su ayuda para la instalación del servicio , un crack ! , me encantaría que este servicio estuviera disponible para envíos internacionales igual que para nacionales ,precios competitivos. Gracias a Antonio nuevamente por su atención.

Installata da poco, sto imparando ad utilizzarla.
Ho avuto bisogno di un supporto iniziale e Davide B. è stato gentilissimo e chiarissimo ! Molto veloce nelle risposte e sempre disponibile !
Consiglio !

Usamos hace un tiempo el servicio y ha resultado bien, sin problemas, la asistencia de Julia Boñaho es de gran ayuda para nosotros.

He dejado de usar sendcloud definitivamente al probar Packlink Pro. Mucha más variedad en mensajerías, funciona genial, mi comercial Carmen me soluciona al momento los problemas y aunque solo he mandado 23 pedidos por ahora estoy bastante contenta.

If you are planning to get a heart attack or enjoy having anger tantrums a couple of times a week this app is definitely for you!!! No help whatsoever!!!! You try to contact carriers instead, but they say they can't help you because Packlink has to contact them in your name.

I had to pay 45 euros for a return shipment from Italy to Spain. They gave me an erroneous label twice. I had to contact the customer 3 times to share 3 different labels. After that, they collected the package but instead of TNT they brought it to UPS, only god knows why. The package was lost for a week. UPS contacted my customer saying they have the package in their office but they don't know why naturally, it was supposed to be brought to TNT. The package is still at the UPS office in Milan, I have been waiting for 3 days for them to collect the package from where they left and bring it to BCN. I contacted Packlink maybe 250 times during this process, but they can't be bothered to call TNT and tell them to collect my package from UPS office, which is apparently on the same street according to the customer.

I definitely lost the customer, I cannot make the refund before receiving the items. And, after what happened I cannot charge the customer for the refund now lost 45 euros for the shipment, additionally, I had to give the customer a 10% discount, luckily we know she never gonna use it. Can't get back my products back, nor do I know if they are ok. The value of the items is around 150 Euros. And, I still can't get any help. Today, without any shame they told me again to call TNT knowing that they wouldn't help me, I was about to throw my laptop out of the window.

If you enjoyed my story and wanna have your own stories, feel free to download the app. Have fun!!!!!

What I've come to learn, is that if you're outside of the USA, and using Shopify for eComms, Packlink Pro is an absolute essential for seamless workflow shipping. A great, and free service (even cheaper than going straight to the shipping company direct...?!) and the customer support is SECOND TO NONE!
I called Renata (my Packlink Pro account manager) with what I thought was a really silly question about usability, and she happily explained it thoroughly and saved me HOURS over the week with her knowledge and inside tips.
I can't recommend PLP enough, (and if it's possible, ask for Renata to be your account manager...! )

App funzionale e molto semplice da configurare. Assistenza impeccabile.

I downloaded packlink for a quick and easy service to work with and it provided just that! Rates are much cheaper and customer service is a 10/10 :) my account manager Renata has been such an amazing help and I recommend this to any small business!

Un trato genial y personalizado Julia super amable y atenta asi da gusto trabajar.
Super recomendables.