Reviews (953)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its seamless Shopify integration, which simplifies shipping management and automatically updates tracking numbers. They praise its user-friendly interface that streamlines shipping processes and its cost-effective pricing without hidden fees. The responsive customer support is frequently commended for efficiently resolving issues. Features like reliable label printing and a subscription-free option further enhance its appeal, making shipping operations more efficient.
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Ottima esperienza. Semplice e veloce. Perfetto per chi spedisce in Europa. Gentilissimo e competente anche il mio responsabile account Davide Boscato. Consigliatissimo!!
They were very helpful with both the installation and the training on how to use it with very good personalized attention.
Mi chiamo Claudia Intino e sono un'illustratrice romana. Grazie a Shopify sto per andare online con uno shop-online che raccoglie i miei lavori e i miei prodotti. Sono felice perchè Shopify mi consentirà di ampliare il mio mercato e vendere i miei disegni in tutto il mondo. Grazie a Brunella Esposito, la mia responsabile account Packlink PRO, sono riuscita a comprendere tutte le potenzialità del mio business per quanto riguarda le spedizioni. E' stata indispensabile per l'attivazione del mio primo ordine e preziosa, gentile e super chiara per le mille domande che avevo da fare.
This App is perfect for shipping easily and saves a lot of time. The details about the shipping costs is very accurate and allows to select the right carrier. The customer service is very quick (and nice !) so i highly recommend Packlink Pro for every Shopify user !
So far so good. I am in the process of relaunching my store and had a number of questions. I emailed at 4 in the morning and to my surprise I had a response by 9am. A call was arranged to help me onboard and a follow up email was sent to help me with additional queries I had. If this level of service continues, I will be very happy.
Our contact left the company and now we have no one to contact about queries or issues which is very disappointing
Eleonora è stata una ragazza molto efficiente cortese cortese Mi ha guidato passo passo finché ho concluso tutto è stata una bella esperienza
If you are interested in efficiency, accuracy, customer service and having your orders picked up stay clear of packlink. Support is extremely unresponsive, we had to ask multiple times to get issues "resolved". The worst, however, is the fact that they apparently sell shipping services that dont exist. We used a dpd service for national delivery in Germany, the offered service on packlink is currently not supported anymore due to covid (which we found out, after we researched why the driver didnt arrive for the 30 packages we had prepared). I even contacted support before and asked, since this happened once, but on a single parcel, which I assumed was not enough volume. Its just a joke and we will stop using it asap.
Thanks for your review.
Due to the restrictive measures imposed as a result of a nationwide lockdown, many of the 7,000 DPD Pickup parcel shops, located in many public businesses, across Germany are affected by the temporary closure. Around 60% of all DPD parcel shops will, however, remain open. We endeavour to do our best on a daily basis to only display actual DPD parcel shops that are available. If a store is displayed as open for business and, in fact, is no longer available, we wish to sincerely apologise for any inconvenience caused to you.
One of our team will call you in order to give you alternatives options.
Best regards
Packlink Team
Muy amable el personal que me ha atendido, escribo y al momento me responden o llaman. Excelente la integración con mi tienda de Shopify!
A parte la difficoltà di interagire con il servizio clienti, nel complesso mi trovo bene. Vorrei avere un referente da chiamare in caso di bisogno, al numero che mi è stato dato non risponde mai nessuno