Reviews (953)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its seamless Shopify integration, which simplifies shipping management and automatically updates tracking numbers. They praise its user-friendly interface that streamlines shipping processes and its cost-effective pricing without hidden fees. The responsive customer support is frequently commended for efficiently resolving issues. Features like reliable label printing and a subscription-free option further enhance its appeal, making shipping operations more efficient.
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Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.
Thank you for you review.
You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation fo the App.
We are trying to reach you. Please let us know by mail on business@packlink.com the best time for you to have a call and we will solve your issues.
Regards
Packlink Team
Trato muy cordial, precios muy competitivos. Te llaman y te explican todo el funcionamiento una maravilla, La chica ( Julia) que me llamó muy amable y educada me orientó muy bien en todo, muchas gracias.
7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in size when our ecommerce sells 10gram phone stickers. It is obviously a mistake but they wont do anything to fix the mistake besides sending copy-paste generic answers. I am DONE with Packlink. Worthless team, worthless service.
Hi,
I am very sorry to hear about your bad experience.
We are contacting you via email to discuss this further with you, and find a suitable solution.
Please do keep an eye out for my email.
Apologies for the inconvenience caused.
Packlink Customer Service team
Es muy sencilla de usar y super cómoda, se integra perfectamente con shopify y te facilita mucho el trabajo.
Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some are more reliable than others, but when I have the bad luck of a bad carried the Packlink customer service is dreatfull.
Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.
Best regards
Packlink Team
Son unos estafadores!! Si realmente quieres evitar problemas y ahorrar en tus envíos no utilices esto. Te cobran unos sobrecostes desproporcionados sin previo aviso por 1 centímetro de caja que no es real (siempre utilizamos las mismas cajas) Primero puse una reseña de 5 estrellas pero era demasiado pronto, al final con tantas penalizaciones se pierde dinero. Estafadores de manual, eviten usar esta app!!
Comecei a usar a app a pouco tempo e até agora correu tudo bem. O atendimento ao cliente é excelente e super rápido, a Katia Fernandes é super prestativa e atenciosa.
5 estrelas
Il fattore spedizioni è una delle questioni più difficili da risolvere quando si apre un ecommerce ed è proprio il motivo per il quale stavo pensando di abbandonare questo mio progetto. Per fortuna però ho scoperto packlink PRO, una piattaforma molto semplice da usare per via del suo validissimo servizio assistenza. In particolare io sono stata seguita da Davide Boscato, che è stato sin da subito molto paziente nello spiegarmi ogni passaggio relativo all’organizzazione delle mie spedizioni tramite chiamate telefoniche e assistenza sul computer con condivisione schermo.
I prezzi inoltre sono molto vantaggiosi e permettono a chiunque di mettersi in gioco con la vendita online. Super consigliato
Molto comodo! Si ha a disposizione una vasta gamma di corrieri senza sottoscrivere nessun contratto. I prezzi sono molto vantaggiosi.
Ottimo servizio, assistenza top!